Emailing invs from generic 'cash sale' account

KiwiCaro

Hi all

We use a generic 'cash sale' account. Obviously not linked to a particular customer, just 'cash sale'.

Problem I have found since the business verification and inclusion of secure payment function.

 

When 'cash sale' invoices are emailed, even after removing the body of the auto generated message, the recipient gets an option to 'view unpaid invoices on your account'.

 

This is not ideal, as the other invoices which may be open on the account likely do not belong to that particular customer.

 

Is there any way of removing this function for the 'cash sale' customer only?

 

Appreciate any help.

Thanks,

Carolyn

Isaiah_C

Hi @KiwiCaro,

 

At the moment, there isn't a way to switch off the "view unpaid invoices" option for just one customer. Once secure payments are turned on, that link is automatically included in the invoice email and can't be customised per customer, even if you remove the email wording. If this is something you'd like to see changed, the best place to raise it is on our Ideas Board. That's where our product team actively looks at feedback and feature requests, and other users can vote on it too.

 

Regards,

Sai