Invoice Emails Bouncing to Client

JohnTiglao

Hello MYOB,

 

We are experiencing issues with invoices sent to one of our clients, which are bouncing back from the client’s email system. The email address has been double-checked and is confirmed to be correct, but the emails are still boucing back. 

 

The bounce notification we receive contains the following message:

 

Sorry, email delivery was unsuccessful.

Diagnostic-Code: rejected

 

 

For context, the client uses Google Workspace for their email, and we have already whitelisted MYOB email domains (noreply@myob.com and @Apps.myob.com) on their side. Despite this, the emails continue to bounce.

 

Thanks,

John

Earl_HD

Hi @JohnTiglao,

Welcome to the Community, and thanks for sharing those details!
 

Thanks as well for double-checking the email. It’s possible your client’s email address has been blacklisted in our system. To confirm this, please reach out to our team so we can have a look and sort it out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl