Set up payment notifications

Question

How do I get rid of this annoying pop up everytime I send an email.

Clicking the Add Email button does nothing and does not allow you to add an email.

I have to push Send anyway every time.

I have contacted your technical support many times with no answer.

Genreve_S · Answer

Hi @lachlan12345,

That error message popup looks tied to Online Payments, so if you don’t want the payment notifications, try turning off Online Payments in the file.

If you’re in the browser, go to Sales > Sales settings > Online payments and switch off Allow customers to pay online.

If that’s already off and it still pops up, it would be best to reach to our support team by creating a ticket in My Account or connecting wiith our live chat teatm through MOCA, our virtual assistant.

Regards,

Genreve

lachlan12345 · Answer

I have this issue too, it comes up every single time I send an invoice, I don't want payment notifications, how do I turn this off? I have cleared cache and support doesnt respond

Isaiah_C · Answer

Hi @UEA,

Totally get how annoying that pop-up would be, especially when you're sending emails all the time. Normally, once that message pops up, clicking Add email and setting an email address should stop it from appearing again. If clicking Add email isn't doing anything though, that does sound like a bit of a software hiccup. A good first step is to try clearing your AccountRight cache, then jump back in and see if the option works as expected.

If it's still playing up after that, the best next move is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The support team can take a closer look and help get it fixed properly.

Regards,

Sai