second logon

AMB67

what does this error message mean - you're using accountright 2025-11 but the server you're connecting to has unknown installed. you should update accountright on the server, or install unknown on this computer. The main computer logs on fine but when trying to log on a second computer to the same file this is what it is saying.

Earl_HD

Hi @AMB67,

Thanks for providing the details. 

This error is caused by a conflict in the AccountRight library services. To resolve the issue, you will need to perform a clean installation from the downloads page and install AccountRight on the server.

 

To resolve this, please:

 

Go to the MYOB downloads page.

Download the latest AccountRight 2025.11 Server Edition installer.

Run the installer on the server and complete the installation.

Once done, restart AccountRight and try opening your file again.

 

This should resolve the error. If the issue still persists after completing these steps, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

 

Regards,
Earl