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Reduced Functionality vs Price Increase

PalletcoSA

Have just been notified of a price increase effective 1 March 2026.

How about decreasing the price considering you've taken away the functionality of being able to automatically send invoices now?

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Status: Closed

Comments

Xylon1

To be fair, even though many features have been added to MYOB and it is a much better product today, there have also been many features removed. If my memory is serving me correctly, I'm sure the ability to roll back invoices to PO and quote was once upon a time available. Also cards could be copied to Supplier and/or Customer. Designing of custom forms could also be very much improved. And how come no more support for the Mac platform? Don't you guys like Mac users? Considering MYOB started life as a Mac/Apple product. Yes, there are people still around who remember! LOL!

SuezyM

Disgusting price hike!

kgordon

So tell us, where should we go to give our feedback with regards to what feels like an unreasonable price hike? In addition, why do I need and why should I fund all your 'great changes' when all I'm after is basic and tax compliant accounting software?

PalletcoSA

Hi @Mike_MYOB I totally disagree that this is not a 'service suggestion' - the very heart of this argument is that you are decreasing the service for many of us who have been using MYOB for 20 plus years - not everyone can 'verify' their business - provide the service in line with what you are charging - simple.

Mike_MYOB

Hi @PalletcoSA , reducing the subscription price for customers who do not complete the Secure invoicing verification has already been discussed in other threads.

Customers can verify and continue to use the service, or manually send themselves if they do not verify.

As for the increase, these occur annually and are essential for MYOB to continue to develop, innovate + ensure the ongoing compliance and stability of our software.

You can see all of the great changes that came out in 2025 here and we will continue to deliver through 2026

This idea will be closed as it is not a product or service suggestion

IPSM

So true Natey_T, on both points

Natey_T

I’ve been hanging on to myob even though competitors are much better. The more they increase the cost, the pain of moving will be worth it.

IPSM

Agreed!

IPSM

10% increase for us, criminal!

cramptons

In less than 2 years, MYOB has gone from $170 a month to $210!!! Pretty major increase considering quality of service.