Anyone else had bank feeds bringing in duplicate transactions..
Hi @SimoneAlbiston , I don't have an update on when this will be fixed sorry.I have messaged our incident management team to make sure updates are posted to the status page going forward though. Thanks for your patience while we work to get this resolved asap
Yep. My bank feeds back to October have also been doubled up. Very very frustrating
I have duplications going all the way back to start of October with one client. Extremely frustrating as I am need to lodge their October to December BAS soon. Any idea when the patch will happen?
Hi all, the team have confirmed that rather than being from the 2nd February, duplications could be from the last time you pressed the 'Get transactions button' - this is why different customers are impacted by different time periods.
While we work on a fix:
We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.
Meanwhile, you can track the status of this incident from our Status hub at https://status.myob.com/
I just hit "Get Bank Transactions" in Bank Feeds and I now have old duplications from 15Jan2026.
Note that the incident description indicates transactions upto the 13/2. I've got duplications in my transactions from yesterday the 16/2 as well.
Hey everyone!
We are aware of customers reporting an issue with duplicate bank feed transactions. We will be working on a fix for this from our end, you wont need to take any actions yourself. Thanks for raising it and sorry for any frustration caused. We've posted it on the status hub in the meantime, make sure to subscribe to stay notified.
This issue has happened to us also. Very frustrating to deal with - and not good timing as I've just been advised of our $30 monthly increase in subscription fees!
Yes, mine have gone back to July 2025.
I received the attached bank feed error pop up yesterday when trying to update bank transactions. After some time had passed, my bank feeds were operational again but duplicates appeared of transactions I had already taken care of.
I spoke with MYOB today via chat who responded to the issue as follows:
I have just had an email incident notification that the Bank Feeds are duplicating between 2nd Feb to 13th Feb, however my first duplication is dated 12th November - can you please let your support team know that it is far more extensive than their email suggests it is?
Me too, I have now got 430 entries in my bank feeds from the last few weeks re-appearing - this happened after the recent Bank Feed connection issue that was supposedly fixed yesterday. It bought in a whole heap of old ones, i was hoping they would have disappeared today but no, they are still there!
We also have had all bank transactions duplicated, in our case from 1st February. Accounts were reconciled last week so this problem has occurred within the last 3-4 days. Appears to be a MYOB problem affecting multiple clients.
Please advise what your fix is and when? Thank You
Hey @Emma1201,
The duplicated bank feeds can really make a mess of your reconciliation, so you’re definitely not imagining the frustration there. If you’ve already checked your online banking and the entries are genuine doubles, the best move is to reach out to our team so they can take a look from their end and remove anything that shouldn’t have come through. They’ll help tidy things up so your bank feed lines up the way it should. You can contact them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.
Cheers,
Doreen
All the bank feed transactions I had already checked off since October have appeared again in my feed.
Self-help & Learning
Level up your skills and find answers across all MYOB products
Help Guides
MYOB Academy
