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very very slow program

Espeng

we have been using various myob programs now for 29 years

we recently changed from premier 19 to account right - its like watching the grass grow! soo slow

we have had out IT guy go over everything and all is functioning as it should

What is the answer? as the daily workload is taking much longer than with premier 19

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Espeng

Hi Gavin

I seriously doubt I'll get used to it the computer might go flying out the window by that stage ..

hopefully myob will fix it before that happens ...

gavin12345

Hi @BJ3

Some users have 500 cards, some have 65,000 cards. How many do you have in your list? Obviously the more you have the slower searches can take. There is a company (MYOX Services) that can delete cards in bulk, if they are no longer required in the file. They can also provide a list showing all customers and when they were last used in a transaction, this can help in decision making when looking to remove. Cards can be removed whether they have been used or not.

Hope this helps. Don't hold your breathe waiting for MYOB to fix it.

Regards

Gavin

gavin12345

Hi @Espeng

Welcome to online accounting - MYOB style!

Seriously though, the adjustment in processing time is something all users have to contend with when going from v19 to AR2026. Over time you get used to it. For single users the speed adjustment is most significant. For multiple users, the speed is similar and sometimes faster online, depending on how your v19 network was setup.

AR2026 will never be as fast as v19 was. The sad part is it only gets worse over time. As your file gets bigger, things tend to slow more. Not sure how big your v19 file was, but I hoped you purged 'everything' out before you migrated to AR2026. AR2026 doesn't have a purge function, so file just grows and grows, and gets slower and slower. There is a company that purges online files to reduce file size and speed up processing, however it can be costly.

Some of the 'time saving' benefits such as bank feeds mitigate some of the lost time.

Regards

Gavin

Doreen_P

Hey @Espeng,

Appreciate you sharing your experience moving from Premier 19 and how slow things feel in AccountRight. Since everything on your end has already been checked, here are a couple of things that can still affect speed when working online:

Internet connection needs at least 0.5 Mbps upload for AccountRight to run smoothly.
Antivirus programs can slow things down if they’re scanning AccountRight files, so adding exclusions can help.

We also have this link with extra speed and performance tips for AccountRight if you want to try a few more tweaks.

Cheers,

Doreen

BJ3

Yah how about how long it takes to search the cards list!!

Put a vote on these two ideas I had about the cards list search Espeng

Start Card File Search after clicking enter | MYOB Community

Phone Number Search in Cards List | MYOB Community