Documents not going to in tray in accountright

Question

Hi All Re sending emails to in tray & not appearing in MYOB.

I have discovered that with the old microsoft outlook I can send documents via email to MYOB without a problem.

But when I use the new Outlook aprrox 95% of the time documents never arrive in the in tray.

Has anyone else noticed this?

Harper65yt · Answer

In MYOB AccountRight, if emails from the new Outlook aren’t appearing in the In Tray, it’s likely due to compatibility or security settings in the updated Outlook version. Check that the email address is correctly set in AccountRight, and verify your Outlook settings allow sending via SMTP. If the problem persists, contact MYOB support for help with configuring the In Tray to work with the new Outlook version.

Earl_HD · Answer

Hi @hughesmichele,

You’re right to suspect the New Outlook. There are known compatibility issues between New Outlook for Windows and AccountRight’s email functions. If you’re sending emails via Outlook (instead of using AccountRight’s built‑in email feature), you’ll need to use Classic Outlook, as New Outlook isn’t currently supported.

To switch back to Classic Outlook, in the top-right corner of the Outlook window, find the toggle that says New Outlook or Try the New Outlook and disable the toggle (slide it off). You might see a message that says Switching will restart Outlook. Now click Switch to revert to Classic Outlook. Once Classic Outlook reopens, try resending the email from AccountRight.

More information can be found on this help page Email troubleshooting then navigate to the section "I'm getting an error about Unsupported Outlook Version"

Regards,
Earl