reserve payment

RosaR

Hi, Sorry, I cannot remember have to record the payment we made to a supplier that has bounced back due to wrong account details. what are the steps:

1. what do I do with the original withdrawal and 2. the credit in our bank account

Thanks for your help.

Genreve_S

Hi @RosaR,

 

Totally get it, bounced supplier payments are easy to forget when you don’t do them often.

When one bounces, you just undo the first one and then pay it again properly:

1. Go to Purchases > Purchase Register > Closed Bills, open the bill, hit History, open the payment, then Edit > Reverse Payment (date it the day the money came back). That reopens the bill and puts the opposite amount through the bank.
2. In Bank Feeds, match the credit in your bank to that reversal line so the out + in net to zero.
3. Fix the supplier’s bank details, then re‑pay the bill via Pay Bills (Cheque/Cash or Electronic, whatever you usually use).

Regards,
Genreve