Unable to connect to bank - "administrator privileges"

Question

I am trying to connect to my bank to get account feeds. I have successfully set up a connection with one of my businesses but am unable to on another.

I get the "administrator needs to set up connection" statement.

I own the account, I set it up, I am the only one with administrator status.

What can I do?

Wayne

Earl_HD · Answer

Hi @wainb,

Apologies for the late response. I’ve checked your account and can see our Bank Feeds team are already in touch and continuing to work with you on this. They’ll be the best people to resolve it, but if anything changes or you don’t hear back as expected, just reply to the email.

Regards,
Earl

wainb · Answer

Hello Earl, thanks for following this up.

I lodged a request for assistance on Friday (5th March). I have received an acknowledgement of the lodgement from MYOB and was advised that the relevant team would contact me, but that has not yet happened.

Regards

Wayne

Earl_HD · Answer

Hi @wainb,

That's a bit odd. That error is usually triggered by the user role on that specific file, the bank connection has to be started by someone who’s listed as an Owner or Administrator for that business. If you've already double checked your Access as an owner, I'd recommend reaching out to our back-end team directly so they can help you on sorting this out. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl