Hi, My client has old transactions in the "Prepare Electronic Payments". They are through payroll. The employee is now terminated. They are greyed out and wont allow to clear them - one is a negative. The electronic clearing account is $0. Prior accountants have cleared it to $0. How can I clear these so they no longer show up to prepare payment? Thanks
Hi @TanyaBennett,Thanks for your detailed input. This is a bit of an unusual one, so I’d recommend getting in touch with our backend team so they can dig into it further for you. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
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