I have received a payment from a customer when the sale was still an order. After changing it to an invoice I can't reverse the payment.
Thank you for the advice Adrian, this is kind of a problem to do it like this because what happens if you just allocated the amount to the wrong account, then you don't want to reverse the sale.
Hi @Cadicka - thanks for your question.
If you applied the payment to a sales order, it's considered a deposit - and these are treated differently to other payments.
To delete the deposit, there's a few things you'll need to do. Take a look at this help topic that explains what you need to do: Customer deposits
I hope this helps!
Adrian
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