General Ledger out of balance

Queenbeemay

my general ledger is out of balance. Item has been located, it is not on bank statement (Bank reconciles), how do i remove the extra item in general ledger, and how did it get there in the first place?

Brenda, Hervey Bay

Genreve_S

Hi @Queenbeemay, 

 

Sounds like your general ledger is out of balance because of that transaction you mentioned. That usually happens when there’s a transaction sitting in the bank account in your ledger that never actually went through the bank.

Here’s a quick way to sort it out in MYOB Business:

• Go to Reporting > Accounting > General ledger (or General ledger details).
• Filter to just that bank account and the problem dates.
• Compare it to your bank statement and find anything that’s in the report but not on the statement.

For that transaction:

• If it’s not reconciled, open it and edit or delete it.
• If it has been reconciled:
  
  • Go to Banking > Reconcile accounts.
  • Choose the bank account and click Undo last reconciliation.
  • Fix or delete the transaction.
  • Then re‑reconcile using your bank statement.

That should bring your general ledger back in line with the bank. If you’re still having issues after comparing and fixing those transactions, I recommend reaching out to our support team so they can take a deeper look. You can do this by creating a ticket in My Account or by connecting with our live chat team through MOCA, our virtual assistant.

 

Regards,
Genreve