Why can't I backup my MYOB Accountright file to a thumb drive this morning? It just updated to the new 2026.2.1.5 version and suddenly, no ability to back up to a thumb drive...it want's to back up to the cloud.
The option to backup offline has now disappeared. We don't want backups to your Cloud, especially when Amanda says on this thread, that if we restore a backup from the Cloud, we lose all data input since the backup and it can't be reversed. What's the point in having a backup that can't be used? We need access reinstated immediately to offline backups. We are coming into the most crucial time of year for us and we need the ability to backup to our own choice of storage and for it to be a backup we can actually restore to, without losing all our data... this needs to be sorted before 30th June, when we all want/need to use it!
We are back to square one .... the option to store our back up on our file disappeared with the new upgrade. We are seriously considering moving away from MYOB after 18 years. How can you just make changes like this? Below is what my options looks like now and further down is your OWN solution on how to solve our problem earlier in this thread.
Hey @Spicer_accounts
That's correct, if it's an online backup, your current online company file will be replaced with the backed up version. This can't be undone.
If it's an offline backup, you can choose to restore the backup either in your AccountRight library on your computer/network location or online to overwrite your current online company file. More information on restoring backup files can be found on this page.
Hi everyone
I looked into the online backups and the notes say that if you restore an online backup it will replace your current file and that the process can't be undone. Does anyone know if this is right? If you restore say last year's data file for some reason, would you lose all the data entry you have done over the past year?
We use backups within a plug-in to generate our re-order reports. Since the recent upgrade, this functionality is no longer working. In addition, local backups are now taking significantly longer to complete.
Could you please advise where we can download the cloud backup?
Also, could you clarify what changes were made during the upgrade that may have caused our reports to stop working?
All my client's online files are backed up offline every evening
the information screen that pops up (when choosing to take offline backups) is most disturbing, it's almost like being penalised for being diligent. Was I incorrect in assuming that my files were previously backed up by MYOB even though I backed up offline, and that now I have to choose one or the other
Hi @Dylemma,
Thanks for reaching out! This is actually a new feature that rolled out with the 2026.2.1.5 update - AccountRight now includes automatic cloud backups, so your file is protected without you having to think about it.
Here's what the new backup service offers:
You can read more about it here: https://info.myob.com/anz/accountright-cloud-backup-eap?hs_preview=nFDbkPww-303547784664
If you'd prefer to keep saving locally to a thumb drive, that option can still be enabled, @SupportNoteGuy has shared the steps to turn it back on. Just keep in mind that local backups may be a bit slower than the new cloud service.
We'd encourage you to give the cloud backup a go first - many customers find it more convenient once they're up and running with it.
Let us know if you have any questions!
Hi @Dylemma - thanks for your question.
There's a new preference you can set which controls whether you want to use online or offline backups.
Go to the Setup menu > Preferences > Security tab, then select the preference Enable Offline Backups and Restore. Click OK and you're done!
I hope this helps!
You can learn more about online and offline backups in this help topic: Backing up and restoring company files.
Adrian
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