Hi All, Providing an update that we have turned off the AccountRight Single Sign-On (SSO) temporarily. This was done on Friday 20th March. We apologise for any disruption to your experience last week due to the new login. Our priority is to ensure that any future changes to how you access AccountRight are communicated clearly and introduced in a way that works for your business. What we heard: * The change came as a surprise to customers and there was concern that the change might be untrustworthy. Customer have highlighted that this was as a change that should have had better advance communication from MYOB * There was an unexpected bug that caused a sign in loop. We have since discovered this occurred when the browser version was not matching the desktop version and we will work to address this before turning SSO on again. * Lastly, multiple customers shared frustration when accessing multiple instances of AccountRight at the same time with different user logins. After the update, customers had to re-log in everytime they switched between files with the solution of ensuring that they have the same user profile added to every file that would allow switching. We will be seeking to interview some of those who shared this impact to better understand how and why customers have multiple files with different users so that we can find an appropriate solution SSO will be reintroduced at a later date, once we've taken the time to address the concerns raised and ensure a better experience for everyone. If you have any questions or are experiencing issues, please don't hesitate to contact our support team. We appreciate your patience. Regards, MYOB (Mike)

Nice one @WEK ! Love the use of AI for an everyday solution. And you're spot on that there is a change to how people have previously done things when they wanted to have multiple files open at the same time. The solution of a central email/login for all files is the right move

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AccountRight 2026.2 Single Sign-On (SSO) - Update

Mike_MYOB

Hi All,

Providing an update that we have turned off the AccountRight Single Sign-On (SSO) temporarily. This was done on Friday 20th March.

We apologise for any disruption to your experience last week due to the new login.
Our priority is to ensure that any future changes to how you access AccountRight are communicated clearly and introduced in a way that works for your business.

What we heard:

The change came as a surprise to customers and there was concern that the change might be untrustworthy. Customer have highlighted that this was as a change that should have had better advance communication from MYOB
There was an unexpected bug that caused a sign in loop. We have since discovered this occurred when the browser version was not matching the desktop version and we will work to address this before turning SSO on again.
Lastly, multiple customers shared frustration when accessing multiple instances of AccountRight at the same time with different user logins. After the update, customers had to re-log in everytime they switched between files with the solution of ensuring that they have the same user profile added to every file that would allow switching. We will be seeking to interview some of those who shared this impact to better understand how and why customers have multiple files with different users so that we can find an appropriate solution

SSO will be reintroduced at a later date, once we've taken the time to address the concerns raised and ensure a better experience for everyone.

If you have any questions or are experiencing issues, please don't hesitate to contact our support team. We appreciate your patience.

Regards, MYOB (Mike)

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Booker

This is so frustrating you have no idea!!!

I drove over an hour to work only to be locked out of my own company's data!!

I whinged numerous times when MYOB said they will be in charge of everything and that it was for my own security, and yet here we are - I cannot get into my own company!!

Funny how MYOB has never had a single problem deducting money from my account each month for what has become the most useless accounting software I've ever had the displeasure of using.

WEK

Hi, They did fix it and then they gave us notice that as of today you have to have the same login email. I actually used Chat GPT to ask for the specific steps I needed to take to be able to have multiple files open. It essentially involved choosing one email to be my "login email for all businesses" (previously i had a different email for each business. I then sent an invite from the other business email to the new central email- giving it full access. Now I login with one email but both businesses come up and it allows me to have both open.

Hope that helps. Chat GPT gives it to you step by step if you ask it.

MYOB123

Just curious, point three in the above about users requiring multiple AccountRight files open at the same time with different logins appears to have remained the same in the re-release of SSO. Was there any development or review of this in the meantime? It appears the answer is no option but to set up same user in multiple files which is not always practical for a business and having to log out and back in constantly is very inefficient. Is this likely to change or is this a permanent issue customers now face?

Mike_MYOB

Hi @Swetha_KM , at this time it looks like we will be turning SSO back on with the May AccountRight release (mid-month)
I will update this post once I have move information though. Thanks, Mike

Swetha_KM

Hello Mike, We have Account Right and are looking to turn on SSO. Are you closer to identifying the issue and a planned release date?

WEK

Good Morning

We have two different businesses using AccountRight desktop. I ordinarily have both of the desktops open to address issues on each business as they come in. In other words, I go from one company to another throughout the day.

The upgrade last week has stopped me from doing this. It only allows me to be in one company at a time. It logs me out of the other file when I try to have the two businesses open.

I use MYOB because I like the desktop version. Why has my ability to use both companies stopped and how can I get around this? This is costing me a considerable amount of time.

Alecia

I have just tried this and it does not work by setting up users with same login. Also we need to have them both open at the same time, for ease of access and entry. This is actually not okay, the amount of loss time we are experiencing from logging in and out of the two entities is unacceptable. When will this be fixed?

Mike_MYOB

Hi @TrimtexNZ ,
Thanks for the reply. I removed your emails for privacy and updated your post.
The emails associated with these two accounts are not the same, as one ends in ".com.au" and the other in ".co.nz"

If you have a user/sign in option on both accounts with just 1 email address instead of 2, then you could switch between files without logging in/out.
User access help can be found here or you can reach out to our support team by looking at the options here

We will of course still be looking into why this behaviour has changed even though we disabled the SSO.
Regards, Mike

TrimtexNZ

As I mentioned the two accounts have different account numbers, email addresses and passwords.

I'm not IT expert but....

The emails for each are the same but ending in .com.au or .co.nz

I pay two invoices for both the accounts AU $97 and NZ $126.50 per month

So, it would be good if the MYOB team actually helped out their customers instead of just giving glib instructions

Mike_MYOB

Hi @TrimtexNZ , thanks for the question
I have seen multiple community members saying the same thing today
For now, I have raised this with the product manager to look into further. We would have expected this to go back to the old behaviour after we disabled SSO on Friday but that doesnt seem to have happened.
A solution in the meantime, would be to create a user with the same email address in both files/accounts, then you will be able to easily switch between them.
Another community member shared this on Friday here
We are committed to better understanding how and why customers access multiple instances of AccountRight with different user emails so that we can try and solve for this in the future

TrimtexNZ

Thanks - but we are still unable to have our MYOB Australian account and our MYOB NZ account open at the same time.

The account numbers are different, the email and passwords are different.

So why can we no longer have them open at the same time since the 19 March update?