Inactive categories with no name

Question

Hi, We have a client using Business Lite and they have made a number of categories inactive after removing the account name. As there is no name, we are unable to open them to re-activate them or give them a name. We need to give them a name so that MYOB can talk to our workpaper package. Is there a work around for this?

ShelleyGlenn · Answer

Hi Doreen, Thank you for your reply. Unfortunately, our workpaper package will not import anything from MYOB if an account doesn't have name. Setting up new accounts doesn't resolve the problem. I contacted MYOB via Chat & the only option is in Business Lite at this stage is

Doreen_P · Answer

Hi @ShelleyGlenn,

Nice catch on what’s going on with your client’s Business Lite file. Those inactive categories with blank names are a bit of a pain when you’re just trying to keep MYOB talking properly to your workpaper package. In MYOB, every account needs a name to be created and that name can’t actually be removed. If you’re seeing categories with no name at all, they’re most likely ones that have come through as imported categories, which is why they won’t open to edit. As a workaround, the best option is to create a new account with the correct name, or import one that already has the right details and then map that to your workpapers instead. If none of that really suits how your client is set up, it’s worth getting in touch with our team so they can take a closer look at the specific category, figure out how they ended up nameless, and help get everything lined up again. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen