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Unable to backup online

Riek

Since the new update we cannot update our file.
We receive the below message.

Thanks

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Accepted answers

Riek

All good, I didn't realise it changed to online backups itself so I went into preferences and went back to our usual offline backups.

All comments

AmandaMYOB

Hey @WTF12

I'd recommend emailing our security team for this, you can find all the details on this page.

WTF12

Hi Amanda,

Can you please supply me with the following certificates:

Compliance checks Audit Report

System Vulnerabilities – Penetration Testing Certificate

Incident Management – any Data Breaches response plans

I have to send this to our IT Department as MYOB requires our backups to go online.

Also I have to notify the ATO.

Regrds

WTF12

Riek

Hi,

This is our current version

AmandaMYOB

Hey @Riek

Can you confirm if your AccountRight software is on 2026.2, the latest version? We released it last week alongside the ability to create an online backup. Check out this help page for more information and step by step instructions.

I'd recommend shutting down your AccountRight software, clearing the AccountRight cache before trying to do another cloud backup. Let me know if the error message persists after those steps.