User Access

PeterH2026

sorry I have no idea, where I can ask my question in this forum

 

I want to give access to two company files to an outsider and have arranged it all in User Access and Web Access, however when the outsider tries to log in, he receives a message the user details have no access to my.MYOB. What do I do to grant access in MYOB Account Right>

Genreve_S

Hi @PeterH2026, 

 

That's an odd one, you’ve set up User/Web Access right, but that message means their MYOB login email hasn’t been given online access yet.

 

I recommend logging in as online owner/admin, jumping into myaccount.myob.com > Manage users / Manage online access, then inviting them as an online file user using the same email you’ve set up for them in Setup > User Access. Once they accept the email invite, they’ll be able to log in and open those two company files. If they still don't have access after following these steps. I recommend reaching out to our support team so they can have a deeper look. You can reach out by creating a ticket on the My Account page or connecting with our live chat team through MOCA, our virtual assistant 

Regards,
Genreve