Client unable to access their file

Question

Hi, My client cant get access to their file as it is saying unable to activate the company file. The original error mentioned fire walls, now there is a new error saying they need to contact MYOB. They are on Accountright. As they cant access anything, how do they lodge a case through their "My Account" or can this only be rectified with a call? Thanks

Doc1.docx

Earl_HD · Answer

Hi @TanyaBennett,

Thanks for raising this. Our back-end team is best placed to help your client with this. They can submit a support request (case) through My Account by going to the Support menu and choosing Contact support. More information here: Submitting a support request in My Account.

Regards,
Earl