We’ve recently seen an increase in declined subscription payments caused by invalid expiry dates in our system.
If your most recent subscription payment was declined, it’s usually a quick fix — you just need to update your card details or expiry date.
How to get things back on track
- Log in to myaccount.myob.com
- Go to your billing or payment details section.
- Update your credit card details, including the expiry date.
- Save your changes and, if prompted, retry the payment.
Once your details are updated, your subscription payments should process as normal.
If you receive an error in MyAccount (this may happen when there are multiple payment profiles present) please try logging in to my.myob.com to update your payment details instead.
If you’ve updated your card and you’re still seeing issues, please contact our support team at myob.com/contactus so we can help investigate.
