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MYOB AccountRight browser-based login reverted after update

Matty72

I use MYOB AccountRight on Windows desktop. The login process is quite tedious. It requires manually copying and pasting credentials and entering a 2FA code each time.

After a recent update, this changed for the better: clicking login redirected me to my web browser to complete authentication, then automatically returned me to the desktop app. Much more efficient as the browser handles saved credentials and 2FA seamlessly.

However, a subsequent update appears to have reverted this behaviour, and I'm back to the manual desktop login process.

Is this a known regression? Is there a setting to re-enable browser-based authentication, or has this feature been removed?

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AmandaMYOB

Hey @Matty72

You may need to manually update your .NET Framework to get around the error message. Please follow the instructions below. If you continue to experience an error even after continuing these steps, please raise a support ticket via your My Account dashboard and we'll be able to take an in-depth look for you from there.

Please note: Please consult an IT professional for further assistance if you are not comfortable completing these actions alone. If the box is blank or you get an error activating a component, you will also need to reach out to an IT professional as this is a Microsoft component that interacts with the operating system, not just AccountRight.

These instructions apply for Windows 10, 8.1 and 8.

On your keyboard, press Windows+R to open the Run window.
Type Control Panel, then select OK.
Select Uninstall a Program, then Turn Windows features on or off.
Verify that .NET Framework 4.5 or later (4.7) is enabled.
- If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box.
  Select OK, then reboot the computer.
- If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer.
  After the reboot, re-enable .NET Framework and reboot the computer again.
Verify that .NET Framework 3.5 SP1 is enabled.
- If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK,
  then reboot the computer.
- If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer.
  After the reboot, re-enable .NET framework and reboot the computer again.

Matty72

Hi @AmandaMYOB

I keep the software up to date as updates are released and am currently on version 2026.2.1.12, which I installed recently.

Unfortunately, the updates have made no difference to the frequency of the crashes. If anything, they appear to be increasing.

I have not been performing online backups or restores. These crashes are occurring on launch and during normal day-to-day use of the software.

Regarding diagnostic logs, I submit the automated email report to MYOB every time a crash occurs.

Are you able to check your end for the hundreds of error report emails that I have sent through?

The following are sample error messages:

AmandaMYOB

Hey @Matty72

Please make sure you're on the latest version. We released 2026.2.1.12 on the 30th March to address an issue that was preventing multiple users accessing AccountRight on the same computer at the same time. We have also addressed the issue causing AccountRight to crash during online backups and restores. The release notes can be found on this page.

Let me know if the issue persists on the latest version. If you continue to experience an error, you can click 'View error details' on the bottom left when the message pops up and attach the diagnostic log. This will help us pinpoint what's going on.

Matty72

Hi @Princess_R

Further to my previous message, this is the crash error I am repeatedly encountering. I have sent hundreds of these crash reports via the automated email mechanism, but the issues not only continue to persist, they are occurring with increasing frequency and are rendering the product almost unusable.

Matty72

Hi @Princess_R ,

I have been using MYOB for around 30 years, and to be frank, the experience with MYOB AccountRight has been far from smooth and seamless since the excellent and highly stable version 19 was deprecated around a decade ago. It’s disappointing to see that even that version has now been recently shelved.

The current product continues to suffer from design inefficiencies and persistent bugs. The application frequently crashes, forcing a restart through a clunky authentication process that, although reportedly “fixed”, was obviously inadequately tested. In many cases, I’m logging back in only to encounter another crash shortly after.

I would appreciate clear feedback on when these issues are expected to be properly addressed and when the experience will be smooth and seamless.

I also recently submitted a support ticket regarding this, which was closed before I had the opportunity to respond. The reply I received raised additional questions rather than providing any meaningful answers. These are longstanding issues that remain unresolved, and the lack of follow-through is concerning.

Princess_R

Hi @Matty72,

Absolutely, that recent update has improved things overall. At the moment though, there’s no way to turn AccountRight single sign-on back on, as that option was temporarily turned off on Friday, 20 March. We posted an update about this on our Community announcement board.

Our team is currently investigating a bug that causes a sign-in loop. We’re really sorry for any disruption this new login has caused to your experience, and we’re hoping the bug will be fixed soon so you can have the smooth, seamless experience we want for you.

Cheers,

Princess