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Exporting GL transactions details report to excel not working

ChrisJR

I often run GL transaction detail reports and export them to excel. This is not working today. Nothing at all happens.

Even if I display the report first, it still won't export.

Same problem with exporting the aged payables summary.

I'm running accountright 2026.2.1.12

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Accepted answers

Mike_James

Hi @ChrisJR , I recommend doing a quick repair of Office, which has been known to resolve issues like this.

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ChrisJR

The repair of office seems to have fixed it. Thanks Mike_James

ChrisJR

Thanks Mike, I'll give that a try.

Cheers

Chris

Mike_James

Hi @ChrisJR , I recommend doing a quick repair of Office, which has been known to resolve issues like this.

ChrisJR

Have also tried running MYOB as administrator, no change

ChrisJR

Hi Genreve,

I’ve rebooted computer and restarted it. No change.

Looking for allow export but it’s not there. See screen shot below:

Cheers

Chris

Genreve_S

Hi @ChrisJR,

The reports do sound a bit finicky on your end. I’ve checked, and there aren’t any known issues showing up right now, so let’s try a few quick things:

Restart AccountRight, then try exporting the GL Transaction Detail report again.
If nothing happens, go to Setup > Preferences > Reports & Forms and check that “Allow export of reports to Excel” is ticked.
Close AccountRight, then reboot your computer and try the export again.
If it’s still not working, try running AccountRight as Administrator (right-click the AccountRight icon > Run as administrator) and test the export.

If the reports are still behaving the same way after that, it’s best to have our support team take a closer look. You can log a ticket via My Account, or chat with them through MOCA, our virtual assistant, and they'll help you from there.

Regards,

Genreve