Good Morning,
I tried to back up MYOB this morning but it seems to be taking well longer than normal and now I can't log in until it's done. Was there a change because I know even know where it's being saved to either. Any guidance would be appreciated.
Helen
Thank you. It seems to have sorted itself out this morning.
Hi @Reception_EC ,
There haven’t been any recent changes I’m aware of that would suddenly make backups crawl. If you’re seeing a “back up in progress” message that just won’t budge, it usually means the online backup didn’t finish properly or got shut down mid-way (like using End Task while it was still doing its thing). It's best to reach out to our team so they can run a fix on your file and get everything behaving again. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
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