Unable to make credit card payments

Question

Multiple clients have not been able to make credit card payments from invoices.  Either the Pay button is missing or the processing button just goes around and around - has anyone else had this problem and if so do you know of a fix.  MYOB have not be helpful in finding a solution to this.

QUEVEDO · Answer

**UPDATE** This scrolling fix is only possible on Microsoft Edge and does NOT work on Google Chrome.

I have discovered the issue. You need to select any where on the card details section and press your down arrow key until it scrolls down and the pay option will be revealed.

This is an oversight on the webpage coding and needs to be rectified immediately. You cant even notice that it needs to be scrolled down, you cant even scroll with your mouse you need to manully scrolls down with the down arrow. I discovered this by chance, my clients shouldnt have to figure this out.

QUEVEDO · Answer

This is still not working. There is no pay button, the client has called me and told me they dont see a button. When i went in via the "pay securely" button on the invoice i cant see the button either

Isaiah_C · Answer

Hi @KathyL69,

That's a real pain, especially when it's affecting multiple clients trying to pay. One thing to double check first is the invoice link that was attached. Sometimes the "Pay" button can go missing or act up if the link isn't quite right or hasn't been pulled through properly. You can resend the invoice using the online invoice link to make sure they're getting the correct one. Here's a guide on how to do that: Sending an online invoice link to a customer.

If it's still doing the endless spin or the button's missing after that, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look from our end.

Regards,

Sai