Unable to generate 'Payables reconciliation with tax report'

KTWilliams

Trying to generate this report, which is not working for me or for other users.

 

Doesn't matter which date I try, I get a 'Failed to Load Report' banner at the top - and no report.

 

If I refresh the browser, it then looks like it's thinking about creating the report but I get left with an endless pink & purple wheel of spinning doom... and no report.

 

Can anyone please help?

Princess_R

Hi @KTWilliams,

 

I can definitely help with this. Thanks as well for explaining what’s been happening and what you’ve already tried. That really helps a lot.

 

The “failed to report” error usually pops up when a report is trying to load too much data or data issues. Since you’re still getting the error no matter what dates you enter, that’s a sign we need to check the file itself. I’ve used the email address from your Community Forum profile to locate your account and was able to run a script successfully. Before you try generating the report again, please make sure to clear your browser's cache. 

 

If this happens again, you can also reach out to our live chat team through our virtual assistant MOCA for quicker, real-time help.

 

Cheers,

Princess