identifying an unknown online payment

Question

I have received a payment through MYOB online payment that I can not identify. The payment is showing in my bank account however it has not auto reconciled.

How do I go about identifying this payment as I have no idea who it came from.

Princess_R · Answer

Hi @Dishome,

Love that the payment's all squared away now! The reason you couldn’t send us a private message before was due to a setting on our end, but I’ve adjusted and enabled it now, so you’ll be able to reply to us via private message going forward.

Cheers,

Princess

Dishome · Answer

Thanks Sia,

I can see that the payment has now reconciled, so this can be closed.

I am not sure why, but I appear to have no option to reply to your PM. I have tried 2 differenct  browsers with no luck.

Thank you very much for your assistance.

Regards
Di

Isaiah_C · Answer

Hi @Dishome,

Thanks for the information. Just a heads up, we're not able to have sensitive details posted publicly, so I've gone ahead and edited your post to keep things secure. I've also sent you a private message about the unknown invoice. You can check it by clicking the envelope icon at the top right of your screen.

Regards,

Sai