Cost Centre reports

Ellemm

It seems the Cost centre general ledger (summary) report is not working.  I put in the cost centre, the account number I wish to get a report on, and the date range, but it tells me there is nothing to report. I've tried several different account numbers (although I know they all have transactions in them), but nothing.  Please help.

Isaiah_C

Hi @Ellemm,

 

Thanks for reaching out. That definitely sounds a bit odd, especially if you've tried a few different accounts already and still getting nothing back. Sometimes the Cost centre General ledger (summary) report will only show data if:

 

• There are actually transaction coded to that cost centre (not just the account),
• and those transactions fall within the date range you've selected.

It might be worth having a quick squiz at:

 

• Whether the transactions for that account were definitely tagged with the same cost centre,
• and maybe widening the date range just to rule that out.

If everything should be there and it's still coming up empty, there's a chance something's not behaving as expected on the backend. In that case, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look at your file and sort it out for you.

 

Regards,
Sai