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Authorising Super with no phone while overseas

tfls

At the moment there is no option to authorise super payment without text message code authorisation. When I am out of the country I do not have phone contact unless turning on data roaming which comes with a cost component. Other suggestion given to me from MYOB was to do super before I leave but as I do the wages while away to allow for differing staff hours this is not an option. There should be a choice to have email verification in these situations. I am sure I am not the only person who works remotely and would rather not have to use their personal phone in this manner.

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Status: Open

Comments

mglstokes

If we are out of mobile range - in Australia or overseas - this means we cannot comply with the ATO requirement to pay super on pay day. This need to be fixed so that MYOB users can comply with ATO requirements.

John21

My comments above still work - yes its just a work around. I am overseas now and turn off my AU sim and only turn on for 2FA. Then turn off again. It costs me nothing extra and no roaming charges.

Robyn2026

MYOB needs a better solution for this ASAP. It’s used by many small businesses who don’t have anyone else to assign this kind of responsibility to. I too am heading overseas for 2.5weeks in October and it is ridiculous that the only way to get authorisation is by using my AUS SIM.

BespokePlaygrou

I have just returned from the Cook Islands where the only travel app you can by is from Vodaphone. I received several text from friends and family but I tried several times for MYOB to send me an SMS and it did not come through. Luckily I was only there 7 days so able to go into MYOB and authorise today. But I need to head to the UK for 4 weeks in Sept. Is there a solution? Can MYOB give us the option of using an email to receive the code, or the authenticator app? This needs to be sorted asap to be compliant.

John21

This is not just an MYOB problem. I have a dual sim phone and when overseas I turn off the Aust sim. When I need 2FA for anything (MYOB, some super funds, banking etc etc) I turn on the Aust sim (roaming always on) and receive the coded needed to proceed. My cheap Optus plan does not charge for text messages received so there is no additional costs. After code received I turn off the Aust sim

BBBTTT

I completely agree, I'm overseas for a month and will only have data on my phone, so I will not have SMS access. While I can pre-pay super for some employees on fixed salaries, the casuals and part timers will need to wait until I get back. I do hope MYOB continues developing more flexible multi-authorisation methods.

AmandaMYOB

Hey @tfls

Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.