Unpaid Bills Report - MYOB Business Online

KateB25

Hello

 

I work with many MYOB Business Online files and one of my files will not load the UNPAID BILLS REPORT - coming back with this error - Failed to load the report.

 

Does anyone know why this would be happening and how I can fix it?

 

Thanks

Kate

Isaiah_C

Hi @KateB25,

 

Thanks for reaching out and for the details about the error. That “Failed to load the report” message can sometimes pop up if the report is trying to pull too much data at once. First up, can you try narrowing the Unpaid Bills report date range (for example, just this month or this quarter instead of a full year) and see if it loads? If it’s still failing, jump into your chart of accounts and check the setup:

 

1. Go to Accounting > Categories (Chart of accounts).
2. Look for any accounts that are set up as detail accounts under another header account when they shouldn’t be.
3. If you spot anything off, update those accounts so they’re linked to the correct header account, then save.

Next, it’s worth refreshing your report settings:

 

1. In MYOB Business, click Settings (⚙️).
2. Click Report settings.
3. Click Save, then Save again to refresh the settings.

If after all that the Unpaid Bills report still won’t load, we’ll need to take a closer look on our end. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can run a specific script over your file to fix the underlying issue. 

 

Regards,

Sai