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NO ONLINE COMPANY FILES SHOWING

BineBarDining

I have gone to login this morning and no company files are showing in AccountRight list. I have logged into the online Business version and they are not coming up on the list either?

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JennyMac1

This is happening to me too! Very upset.

BineBarDining

Thanks Doreen, I have been on live chat every day and it has been escalated. I am now 3 working days behind on 4 businesses that I own. I can't invoice so that I can be paid, I can't receive in stock, I can't process my payroll and I can't pay my suppliers. I have requested that someone call me to explain what is happening and I get fobbed off every time. I have called and been on live chat. I am extremely unimpressed.

Doreen_P

Hi @BineBarDining,

That would definitely be a shock to see first thing in the morning. If no company files are showing in AccountRight or in the online Business list, it’s something that needs checking from our side. Best move is to reach out to our team so they can look up and see what’s going on with your files, and run any scripts needed to bring those missing company files back into view. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen