Receivables with tax report - Error

Question

I am unable to generate the Receivables reconciliation with tax report. I keep getting an error message saying "Failed to load the report" Please contact MYOB. MYOB are the great uncontactable. I have tried and can never get hold of anyone. Can MYOB Please fix this?

Thank you

Isaiah_C · Answer

Hi @AlexBint,

Thanks for giving those steps a go and for the update. Sorry to hear it’s still not working. If you’re no longer able to access My Account and it’s saying you’re not the administrator, we have other ways to contact them by going here: Contact us - MYOB Support.

Regards,

Sai

AlexBint · Answer

Hi Sai, I have tried all of your suggestions but with no luck. Also i don't have access to My Account any more, Its as if i have been kicked out of my accounting system. It is telling me i am not the administrator.

Isaiah_C · Answer

Hi @AlexBint,

Sorry you're running into this. Can you please try generating the report for a shorter date range first, rather than a full year? In some cases, using a smaller reporting period can stop the “Failed to load the report” error from coming up. It’s also worth refreshing the report settings by going to Settings > Report settings > Save > Save. Clicking Save there can refresh the report setup and may help fix the issue. If it’s still happening after that, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the file further. They may need to run a script over the file to resolve it.

Regards,

Sai