Online payments no longer automatically reconciled and no joy with MYOB support

Question

Our online payments stopped being automatically reconciled about 3 weeks ago. I can process the payments manually, but it is a real pain. I have escalated this twice now to MYOB and we have checked all our settings etc and everything seems correct. This is still not resolved and I am not satisfied with the level of support we have received on this matter. How do we escalate matters further if we have no joy?

Doreen_P · Answer

Hi @Migrationexpert,

Sorry for the delay in getting clarity on this. I’ve had a look at your support case, and there’s already been a reply there. From the notes, the reconciliation with online payments has already been resolved. If something’s still not lining up on your end, it’d be worth replying to that same case with the latest detail so the team can keep working with you from there.

Cheers,

Doreen

Migrationexpert · Answer

Hi Doreen.  This issue is NOT resolved yet and I am still waiting for assistance on this

Doreen_P · Answer

Hi @Migrationexpert,

I’m sorry this one’s dragged on for so long, especially when it’s adding extra manual work to something that should be smooth. I've raised this with the team handling your case. As we’re close to the weekend, please allow up to 72 hours from Monday for the team to come back to you with an update.

Cheers,

Doreen