If you find yourself locked out of your MYOB account due to 2FA, MOCA can now help you regain access faster. We've launched a dedicated MOCA 2FA Reset Agent that troubleshoots 2FA issues and, when safe, completes a reset without waiting for human assistance. This should help reduce stress from lockouts during critical times like payroll and provide secure and reliable 24/7 self-serve help for login issues.
The new 2FA Reset option is available in MOCA on the MYOB Contact Us page, accessible even if you cannot log into your MYOB account.
MOCA can assist with:
- checking if you can sign in using a backup 2FA method or recovery code before a reset
- guiding you through a secure identity check if a reset is necessary
- helping you re-establish 2FA after a reset, including setting up a primary method, adding a backup, and saving your recovery code
To use it, visit http://myob.com/contact-us and select Reset 2FA in the MOCA chat.
If MOCA cannot safely complete the reset, it will guide you to the next support option.
