AccountRight Single Sign on Issue

Question

Ever since yesterday, my single sign on is returning the following error message:

It was working perfectly before - what's changed and how do I fix it?

Earl_HD · Answer

Hi @IreneRSA,

If you’ve already tried the suggestions above and the issue is still happening, the best next step would be to get in touch with our team so they can take a closer look for you. ou can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

IreneRSA · Answer

Hi Genreve,

All those suggestions have been done.

If it's related to other reports, does this mean there will be a fix? Using the browser version is not an option which means I'm unable to use MYOB at this point.

Genreve_S · Answer

Hi everyone,

Thanks for raising this, this may be related to the recent sign-in changes, as it matches similar login behaviour we've seen reported.

Before contacting support, it may help to:

* close AccountRight and any browser tabs open to MYOB sign-in pages, then try again
* make sure you're signing in from AccountRight first, rather than starting from the browser
* check that your default browser is up to date and try again

If you're still affected after that, I recommend reaching out to by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant so the team can guide you through the next troubleshooting steps.

Regards,

Genreve