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Administrator access

Brody_M

Hi all,

I am trying to put in a support ticket and view our current tickets, but it is saying I now need administrator access?

It let me do it the other week.

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sdabelstein

I am getting the same error. I am the owner and have admin access and I cannot access My Account. The live chat is always too busy and tells me to refer to support in My Account. I can't access My Account so I am in a daily cycle of trying to get help to access the account. Is there any other way to get support?

Isaiah_C

Hi @Caroline333,

I can understand why this has been so upsetting, especially after losing hours trying to get help. If My Account is blocking you, please use our live chat instead through the MYOB Contact us page. Just click the chat bubble at the bottom of the page and MOCA will help connect you with our support team. I hope this gets you in touch with the team sooner.

Regards,

Sai

Caroline333

I am having the same problem, I am the administrator/owner of the account and I can not log in to MY ACCOUNT as it says I don't have administrator access. This has happened before and I have now wasted hours trying to resolve and waiting on the phone for over 30min because I can't log a support ticket because I am blocked with no administrator access and there are NO other ways to contact MYOB. Terrible terrrible customer service - or lack of customer service entirely

Princess_R

Hi SJ24 and Brody_M,

That sounds really frustrating, especially when you’re locked out and still not able to get through for help. It's not how things should be working.

That “You will need administrator access to see this page” error can sometimes come up if the email address being used to log in isn’t set up as the Primary contact, doesn’t have my.MYOB login enabled, or the access roles on the account aren’t set up quite right. That’s something our team would need to check from the back end.

I know reaching support hasn’t been easy, but this is one the team will need to look into properly. For the fastest option, you can try reaching our live chat team through our virtual assistant MOCA. If you do, send through the email address you’re using to log in so they can investigate it further and help get things back on track.

Cheers,

Princess

Brody_M

I don’t have administrator access, but I definitely had access to support page the other week.

SJ24

How do you do that without access?

SJ24

I am experiencing exactly the same thing!! I am the only administrator. It makes zero sense. I have no way of contacting MYOB as I cannot log in. I sat on the phone for over an hour yesterday. Still the same error message today. HELP!!!!! This is ridiculous.

Genreve_S

Hi @Brody_M,

That certainly is odd, since you mentioned you had access to the cases the other week. If you’re now seeing that administrator access message when trying to log a support ticket or view existing tickets, the best next step is to contact your business admin to check whether your access level has changed.

If your access hasn’t been changed and you were previously able to use this area, please use the Contact support link on that page so the team can review your account access with you.

Regards,
Genreve