We have just had this pop up in our bank account transaction with an amount that does not match any pay day super (individual employee) not any accounts payable. How can I find out what it is in relation to?
Hi @Allison2002,
From what I can see, the transaction number doesn’t look like Pay Super. It appears more likely to be related to MYOB PayBy / online invoice payments instead.
I found another MYOB PayBy example internally where the payment was treated as an Online Invoice Payments item, and the advice was to check the online payments reports to identify which transaction it relates to.
If you’re using online payments, I’d suggest checking: Reporting > Reports > Online payments > Transaction details
That should help confirm what customer payment or invoice the deposit came from. If nothing shows there, support should be able to trace the reference number for you.
Regards,Genreve
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