Two client IDs in my account

Question

"I have two client numbers linked to the same email address. My AccountRight Basics subscription has been added to the wrong client number. I need the subscription moved to client number [your correct one — the one with the activated company file]. I have a deadline of 17 June 2026 to get my file online and need this resolved urgently."

Princess_R · Answer

Hi @DaniMontgomery,

That’s fair enough, especially with the 17 June 2026 deadline getting so close.

I can see you’ve already been through to the team and that your form has been submitted. We’ve received your request, but with the high volume of migration-related requests at the moment, I’m not able to share a timeframe just yet. As soon as the team picks up your case, they’ll get back to you as quickly as they can.

Cheers,

Princess