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Go online from AccountingRight PC Edition

Song

Due to the proposed changes as from 17 June, I contacted MYOB on 4 June and decided to go online with their AccountingRight Plus. I uploaded the company file as directed by salesperson over the phone and was told it would take 3 -5 days for completion of data transfer. I received a confirmation email from DFR team afterwards. Currently I can still use our PC offline file, and as advised by the salesperson, will need to manually add new entries to online files when it's ready to use.

We haven't heard from MYOB since. Now I keep minimal use of the offline file, only to enter invoices that we have to do.

I contacted MYOB this morning, sales transferred me to DFR team. No answering yet, been waiting more than two hours now.

I want to know if the online file will be ready for us before 17 June? If not, what happens?

We will use Server Edition for our other two small files, we only use them once a month.

Thank you.

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Accepted answers

AmandaMYOB

Hey @Song

Once you upload the company file online from your main computer, you'll be able to sign in to the file from another desktop - you won't need to upload it on each desktop to be able to access it online.

If you open up the AccountRight software on another computer, on the welcome window click on Open > Online and sign in from there, you should be able to see your file listed online.

All comments

Song

All good now, thank you @AmandaMYOB

AmandaMYOB

Hey @Song

If you open up the AccountRight software on another computer, on the welcome window click on Open > Online and sign in from there, you should be able to see your file listed online.

Song

Hi @AmandaMYOB

I have followed your instructions and encountered some issues.

1, I downloaded the data file (email from your data migration team) on our main computer, manually added all new entries from 4 June then went online. The AccountingRight file on main computer is " online".

2, I downloaded the data file on our second computer, data is not updated, last entry date is 3 June. On the bottom right of the screen, it's "Local (My Library)" with "Go online (upload This File).

3, We also want to use a third computer. We want to have desktop access on all these devices.

What to do with the other two computers for access to the update file?

Thank you.

AmandaMYOB

Hey @Song

Glad to hear you've been able to get AccountRight up and running. To answer your questions:

You will need to download MYOB AccountRight on each computer for desktop access.
Your company file will need to be uploaded online in order to access it on the latest version. You will still be able to access your company file from the desktop software, but the file must be uploaded online.
Once your company file has been uploaded online, multiple users will be able to access the same file simultaneously. There are instructions on this page for how to add and manage users.

You can also check out this page for more information and tips using AccountRight online but feel free to reach out if you have any further questions!!

Song

Hi @Mike_MYOB

I have received an email from MYOB with a download link, I followed instructions and now AccoutingRight Plus is working well on my desktop . Thank you.

Now I have few questions:

1, Do we need to download the file on each computer? We have three.

2, Do we need to upload the file online? Or this subscription will give us updates and let us continue to work on the desktops?

3, Can we have multiple users accessing the same file simultaneously?

I am new to this online thing. Sorry to bother you. Thank you.

Mike_MYOB

Hi @4T2005 , there is a lot of helpful information on the Community Forum.
You can check out the announcement for end of offline mode here

The TL:DR - if you do nothing, then you wont be able to your offline file after the upgrade.
What you can do to still view/edit your file:

Move the file online (will require a subscription if you do not already have one)
Install server edition and continue using your file offline (SE downloads here)
Install a version of PC edition prior to 2026.5 *best for one time viewing/editing files as these have an automatic update built in

4T2005

I am in the same situation of having to go online as of 17th June.

No one seems to be able to answer my question will you be able to read only your company file offline after the 17th June.

I can't even get through to sales to discuss online subscriptions they are to busy and just hang up. Technical team couldn't answer my question about being able to read company file offline after the 17th June either.

jenniek

Hi @Catherine560 are you the owner of your file? - only an owner can put the file online. Also you need to be doing this from where same computer where the data resides. (just in case its on an different computer)

Catherine560

Like you I have been trying to organise this for several days now and am not getting any satisfaction. I wonder how MYOB retains their clients when contacting them is nigh on impossible. I am unable to transfer my files online as a window pops up saying I need a subscription. I pay a monthly subscription and as far as I can see I am up to date with payments. The literature about transferring online says that there won't be an additional cost. I am frustrated and confused.

Song

Thank you @jenniek for your response.

Sorry I don't understand this - I tried, but nothing there.

I got to talk to MYOB on Friday, they said that data migration was not completed due to high volume of workflow. This morning I checked My account again, still nothing there.

It's been more than one week since we uploaded file.

Can anyone from MYOB help?

jenniek

Hi @Song

The owner of the file can do this - there should be an option in the File menu to do this. They will need to have an online access (email address and password) to do this. Then will be prompted to set up 2FA.