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Create Advisor Error Message

myPeeps

When I try to create advisor for my accountant I get an error message 'There is already a user with this email. Enter a different email.'

When I search users active and inactive my accountant is not listed. In fact I am the only user listed.

My accountant tells me that his email address is used by all his clients with MYOB to be their advisor.

I have created a support ticket but MYOB is slow to respond.

Anyone know how to fix this problem? TIA

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Accepted answers

AmandaMYOB

Hey @myPeeps

When you're in the Users and permissions page, if you click on the 'Status' icon next to the search bar you'll see the following options:

From there you'll be able to click on the 3 dots to the right of the relevant email address and select 'Resend Invitation'.

All comments

CJL05

I am also having this problem, but the solution suggested did not work for me. Whenever I go into Settings / Users and Permissions, it says that there was an issue loading the page, and to reload, but this does nothing. The only users listed are inactive. Any more suggestions?

myPeeps

Hi Amanda
Thanks for your reply. That helped heaps .. much appreciated!!

AmandaMYOB

Hey @myPeeps

When you're in the Users and permissions page, if you click on the 'Status' icon next to the search bar you'll see the following options:

From there you'll be able to click on the 3 dots to the right of the relevant email address and select 'Resend Invitation'.