Can we please have offline backups back?
I don't like the idea of having everything in the cloud and having no control whatsoever over MY datafile.
I would like to add my voice to this. I am appalled that there is no way to have an offline backup of OUR data. I am therefore still working in Server Edition offline, where I can still utilise offline backups and I have some control of our data. If I was a conspiracy theory buff, there'd be a story here, I'm sure :-)Clearly, at some time in the future, MYOB will make some change to ensure the Server Edition does not work, but for now this is my option.I agree also about the logging on through the browser - archaic !
What the F$$K is this! We pay $330 per month and cannot access our own database offline!
So they've disallowed you to leave and take your database with you in case you move to another platform? What a sh!tshow move
You are 100% right! Why can't we keep a back up locally? I want to keep my own back ups as well as those in the cloud - as and when I choose. I did before, I want to do this again! This is really basic stuff.
START LISTENING TO YOUR CUSTOMERS MYOB!!!
I raised this issue a few years ago as I also am not comfortable not having the capacity to retain my own backup file.
I also mentioned that for some companies this would be a breach of data management protocol having both the master and a backup held essentially in the same place - its akin to having the lock and the key together !!!!
Hi lisadgs
totally agree and like you there have been countless occasions where I've needed to refer back to earlier data. I've always kept a complete copy of my clients data files (prior to end of year rollover) which means I can go back as far as the year 2000 in various versions of MYOB.
Hey @lisadgs
You can restore backups from your AccountRight software! When you restore an online backup, your current online company file will be replaced with the backed up version. This can't be undone. More information is available on this page.
You wouldn't need to request a backup as you have all the functionality from the software to be able to view and restore previous backups. AccountRight backs up online company files that have had changes in the previous 7 days. It means you can relax knowing we're saving regular point-in-time versions of your online company file that you can roll back to if needed. You can also manually create online backups whenever you like and name them appropriately. These will be accessible along with the automatically created ones which you can restore when necessary. You will not be able to open up multiple backups at the same time.
Hope this helps!
Thankfully this isn't an everyday occurrence, but there have been times when I've needed to open both the current data file and a backup copy to compare transactions line by line and identify where something went wrong.
A few questions regarding the removal of local backups:
I'm keen to understand how these scenarios would be handled in practice, particularly for troubleshooting and recovery situations where access to historical versions is critical.
@JEN1FER - why? - you can't do backups with Xero either!! - I would check mydataxport.com
If the option of offline backups is not restored, I will investigate switching to Xero. Why would MYOB take this away?
Totally agree
Come on MYOB reinstate the offline backup option for online files. Case in point was the Telstra outage. If the internet goes down we can't work. With the uneasy state of world affairs at present we need control over our own data
Myob I have been a member for over 30 years and this year being forced to go online and then only being able to use Myob when you have internet cover, and although this doesn't happen often there is times when the internet is not working and this is incredibly frustrating. We need to be able to backup our data on other platforms other than MYOB Cloud base for our own security also we need to give this information to our accountant. You removed this function without notifing you paying customers, this is a function we need to have and this needs to be rectified ASAP.
It is absolutely insane to prevent MYOB users from being able to back up their own files offline/locally.
We are constantly reminded about the importance of keeping our data safe and having backups in the event of something going wrong. I don't accept that comment from Amanda that the ability to backup offline is the same as the push to move all MYOB files online to browser only; 2 different things.
Amanda says that the offline versions are built on technology that no longer meets current performance standards. There is a lot I could say here about the online version of MYOB and its comparative functionality - for another day.
The issue of being able to carry out a local backup and also being able to restore that back up if required is extremely important to meet IT risk management responsibilities. Those companies who have ISO Risk Management Certification will not be meeting their standard obligations if they cannot safely and securely backup to a "trusted" location and restore from that file if required.
I personally like to hedge my bets and have some backed up in the cloud and backed up on my secure locations. It would appear I can no longer do that. Correct me if I am wrong, but that option seems to has been removed from the Set Up menu with one of the recent updates.
When will it occur to MYOB developers that the opinion of clients actually matters? If clients want to keep an offline backup of their data - why is this a bad thing? Why won't MYOB support offline backups & restoration of these files as required? The subscriptions have been paid. The service should be available if the client deems it necessary and important.
remember - Xero doesn't do this. At least MYOB are doing online backups - but I too would like to see the ability to download them.
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Only thing achieved by removing offline backups is another push for MYOBs ever increasing slide into irrelevance for Australian Businesses
I access 3 company files 99% of the time online, but wish to keep backups offline for security and future reference
With MYOBs Disgraceful record of support and retrograde progress, how could I ever trust them with MY company back up files only being kept online
Please at least try and do at least one thing right and restore the offline back up option
Yes once again MYOB proving they can slide further and further from being relevant to any business in Australia
it is my company file and i expect to be able to back up for security purposes
With MYOBs Disgraceful track record how could i ever trust them to keep online back up only secure or available
Hi @Marlyse @MichelleJFD @jenniek @Tony_Hogan @Veejays
This is one of the reasons we built MyDataXport.
It does not bring back MYOB’s offline backup function and it does not create a MYOB restore file. MYOB would still remain your live accounting system.
What it does provide is an independent export of your MYOB data and attachments into cloud storage you control, such as Google Drive, OneDrive, or Dropbox.
So, rather than relying only on MYOB’s internal online backups, you can maintain your own separate archive of the business records outside MYOB. That can be useful for record keeping, audit history, EOFY snapshots, migrations, or keeping access to historical information if a subscription changes later.
Disclosure: I’m connected with MyDataXport. It is listed on the MYOB App Marketplace here:https://www.myob.com/au/apps/mydataxport
More information is here:https://www.mydataxport.com
Can we access these online backups ourselves to save them to an external drive? I have tried looking for them on my PC but cant find them.
Hi @AmandaMYOB
As per all the above responses - offline backups for a client is a MUST. For record keeping it is crucial that we can have a snapshot in time backup - to prove accounts at a time. Going back in time in current data could well be different to what was done at the time. I don't mind that MYOB takes online backups - we just need to be able to download specific backups - MYOB only intends to keep these backups for 6 months - this is not long enough.
This is client data - which they have paid for - why can't they have a copy for their records?
Hi MYOB,
It seems you are conflating removal of the option for Offline Backups with "offline mode" and being a cloud based service. Offline Backups are required to have an external copy of our cloud based data that we can control. It is about risk mitigation. Removing the offline backup option increases the risk of losing data and gives us no control of that data. It is not good business practice.
If there is an alternative to only storing backups in your online cloud, please let us know.
This answer is what suits MYOB not its customer base.
Nothing that MYOB has done in the last 12 months has "reflected the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors."
The number of complaints you have had on every single update must even be getting to you. Logging a support note is useless - it takes over 4 weeks to respond. Phoning is useless with wait times over a couple of hours. The best we have is the "Community" to help solve problems. Need help with a subscription - too bad.
And you expect us to trust you with our data file in the cloud and also its backup in the very same place. Security 101 is to store them in a different place.
@AmandaMYOB This answer is not correct. We are using an online version of AccountRight desktop, yet we have no access to a non MYOB cloud back up facility but we did last week. It is not acceptable that there is no user control of the backup. It's useless MYOB having both the original data in the Cloud and the backup in the same Cloud. If it crashes or is hijacked, we lose both. We always do a weekly backup to our own Dropbox and we do manual backups for each milestone date (eg EOFY), to that Dropbox. We want the capacity to have our own copy somewhere separate. It's not rocket science and it's a huge risk to your clients. You leave yourselves open to a massive claim against you, if a large number/ all clients lose the original and the backup.
Our payroll data held in the Cloud by MYOB was hacked a number of years ago. There is insufficient confidence that you can guarantee our data, so we want our own copy. None of your clients should be happy with this change. You took it away in April and brought it back. You need to bring it back again now. It's our data... we have the right to hold a copy anywhere we want. Please advise when this will be rectified.
The change to the log in, through the browser is also a pain in the backside. We never use the browser, so it just adds extra steps to our morning log in and I'm pretty sure there are lots of other clients in the same boat.
Offline backup was removed without any notice to users. I would like it brought back as I want to be able to keep the files myself. In the meantime is there a way of accessing the online backups on your servers to make a copy for ourselves?
Hey @Marlyse
The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards and we have no plans to bring offline backup functionality back.
Moving online will:
Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors.
Please bring back off-line. When you system is unresponsive, at least I can keep working. Also remove the online log in only! This is a nightmare. I would much rather log into my desktop version than online!!
Agree. Can't login this morning as stuck in backup mode. We operate on Saturday, and I need to do payroll. So frustrating when there's no one to call on the weekend. Can't even work off-line.
