Is there a maximum no of invoices I can send in a day?

Question

Hi team,

I've just tried sending invoices from the Solo app. I got to 10 invoices then got an error message for the 11th - which was to the same customer as the 10th so no issue with customer addresses etc.

Any suggestions? I'm going to save invoices as PDF and send them manually for now but it's a bit frustrating.

Many thanks

Jen

Jared-Solo · Answer

G'day @joesgardenscape

Our system will occasionally 'block' emails from sending, but there could be a number of reasons why that happens.

We'd love the opportunity to take a closer look and troubleshoot with you, and in the interest of privacy (yours and your customers), we can only do this via the in-app chat.

Once logged into Solo, can you head over to More » Chat with us and share the email address of the customer the email failed to send to and we'll check our systems and let you know what you find 💜