Unable to Connect - Go Online (Upload this file)

Question

I am assisting a company to upload their on-premise MYOB company file to MYOB cloud but I am receiving errors as per attached.

I will provide further details when required for assistance.

Regards,

Joe M.

AmandaMYOB · Answer

Hey @jms-sdl

I didn't realise you were using server edition, have you checked out this page? Sometimes when using server edition, there may be some issues with the server setup and following the steps on that page should help resolve it.

The email associated with your community forum account doesn't have an AccountRight subscription associated with it. I would recommend reaching out to our live chat team with the file details via MOCA for further assistance.

jms-sdl · Answer

Hi @AmandaMYOB ,

Thanks for reaching out.

I do not think its to do with the MYOB software or the server as when used with a recently subscribed MYOB company file it works on the same software and server.

Are you able to check with status of the MYOB online account on which the serial number is registered? It may be causing it not to connect.

Regards,

Joe

AmandaMYOB · Answer

Hey @jms-sdl

We've published this help page with troubleshooting steps and fixes for when this error message pops up.

I'd recommend restarting AccountRight first and if the issue persists restart your PC as that can clear temporary files which can cause connection issues. If that does not resolve the error message, I'd recommend following the troubleshooting steps listed on this help page. You'll want to scroll down to the title where it says 'Fixing connection errors' and then work through the 4 steps listed.