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Question

Since finding out about the latest changes in MYOB I have been trying to ring to bring my files online, however, keep getting a message that they are too busy at the moment and cannot take my call so I should ring back during work hours which are 0900 to 1700.  I have obviously been ringing during work hours so anyone have any suggestions as to another avenue I can take to try and spend more money on a service that provides little in the way of customer service?  Thanks for any help.

Isaiah_C · Answer

Hi Everyone,

Sorry to hear you've had such a frustrating time trying to get through. There’s now an easier option available if you’re trying to move your AccountRight file online. With the latest update, you can complete the process in AccountRight yourself without needing to call through. You can check the guidance here: Offline mode changes 17/06/2026 – we’re improving how you can navigate this change | MYOB Community. Hopefully that helps you get moving without needing to wait on the phone.

Regards,

Sai

Mbest · Answer

Has there been any reply, I am in the same position, called numerous times

no answers