Hi, I'm trying to lodge the May IAS but MYOB saying it can't connect to ATO and so my statement isn't available for lodgement. The deadline is approaching - any ideas why this isn't working?
Thanks
Hi all.
The ATO has applied a fix and services have now been restored. Thanks so much for your patience whilst we worked to restore service.
Hi MV-8, it seems to be up and down. Early in the month I lodged one IAS for July and it was fine, then next day tried to lodge another two for different companies and couldn't get in, had same "can't get in touch with tax office message as back in May" I contact Amanda, one of the moderators, but by the time she responded it was up and working again. I have just logged into my system and checked again (seeing if it was just your browser or history) and I get the same message as you now, "can't get in touch....." Up to you if you want to send message to moderator or if you want to try again Monday, but definitely has been working at difference points since patch in May. I use AccountRight Plus.
Hi there, is anyone still having issue connecting with the ATO for IAS/BAS lodgement? I had asked our accountant to lodged it for May and June, and I was hoping that this issue has been fixed by now. But it seems my one is still not connecting when I'm trying to lodge for July. It's getting very frustrating TBH.
I just checked. I use Myob AccountRight, it is not connecting either. Same message as the issue in May as you have noted. It is odd as I was in Myob business yesterday and lodged a BAS, it was incredibly slow but it did go through. I have opened a new discussion in case they are no longer monitoring this one.
Hi, I got the same message that it's not connecting.
We can't get in touch with the ATO right now, so we haven't created any new activity statements for you.
I need access soon. How do we solve this? any idea? thanks.
It's working this morning. Hooray!
I just tried again at 9.45pm and it went thru as normal.
Hope everyone else doesn't have a problem now.
Just thought I'd mention that I went on to the ATO site and was able to lodge our May IAS directly. With STP reporting the ATO already had a record of what was due which matched with our Myob reports so I went ahead and lodged and paid. When Myob corrects itself it will obviously show that its needing to be done but at least on the ATO end it will show that it's been lodged.
I've lodged a support but havent heard anything back. i had to log into the ATO portal and lodge manually. What was interesting is that all payroll information had transferred from STP so they knew how much PAYG was. Still pretty poor from MYOB to not let us know of a known error.
I have seen some posts saying Xero worked fine, and no one else is screaming as loudly as MYOB subscribers this close to EOFY ...
Hi all, below is a link I was sent during my Chat with MYOB. This is where they are providing updates on this issue.
MYOB advised that their Developers are working to resolve the problem, but no timeframe has been provided.
https://status.myob.com/incidents/887141
Ive been having this problem for over a week. I've Phoned and reported and Submitted Support Request in My Account. No response or update from MYOB. Not Happy.
"We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later".
Xero had a very similar problem two months ago i was told....
Hi, I am having the same frustration of not being able to lodge the BAS online. I cannot accept paying for an expensive subscription and not being provided with the full functionality I have paid for. There is no courtesy to at least provide when this issue will be resolved. I have called and lodged request with technical support and got absolutely nowhere. Its got to the point that I am now seriously considering switching to another accounting platform. Does anyone know, is this BAS online connection issue with the ATO also a problem with other accounting platforms?
This is another completely unacceptable situation. Functionality that I pay for, and expect to work, is not available. I'm using MYOB to lodge my BAS rather than PAY my accountant to do it manually. Every software update seems to break, or take away something that was previously working.
No solution offered as yet...apart from manually via ATO
Has anyone got the problem of not being able to connect to the ATO yet solved by MYOB support or is support just telling you to use the ATO portal to manually submit?
Same here, I have 3 MYOB business to do and they all say the same. been like this for nearly a month now
Here I was thinking it was me, spent hours over many days resetting everything, clear cache over and over and trying different browsers. Just as well I still have the old ATO login.
I waited over two hours for the live chat person to respond. They responded while I was away from my computer for two minutes and closed the chat! Needless to say I had left them a note for them to say I would be back and not to close the chat.
I saw this as the solution too and I laughed so hard my coworkers looked at me like I was crazy.And the status page says we can "continue to submit" ... obviously (?) they don't mean through MYOB??
I have the same problem - Cannot connect to the ATO. I thought the problem was here, but appears to be widespread and had to ask our external accountants to lodge May BAS. Logged a request to MYOB last week, but they take forever to respond, if at all. Have had to lodge numerous requests before getting a
response on an other issue. Hope its resolved before lodging June BAS
We are having the same issue. We will have to pay our accountant to lodge our IAS. And despite our apparent "Priority Support" and being told we are at the "top of the queue" we are expected to wait one hour to speak to a support person on the phone and have been waiting 30 min to chat to live person on the MYOB Live chat.
Still no fix, still no reply from MYOB??? This is a crucial service that is now down for 4 days. I have 14 entities on MYOB and this is beyond painful.
I've been having the same problem for the past few days. Very disappointing.
I got an email saying:
A topic you're following on MYOB Community now has an accepted solution.
View the solution
I got excited thinking it was fixed. But no it wasn't. I hope MYOB gets this fixed in time for next months BAS and that they don't mess anything else up in the process.
MYOB is still NOT connecting to the ATO cant lodge BAS.
This issue has been going on for days, is MYOB paying the late fees?
I can't see anyone on this page that has been abusive. Everyone is just expressing understandable frustration at software that isn't working, that we are paying a lot of money for, and asking for updates on, that aren't forthcoming, hence leading to further frustration. And as we don't have direct access to 'the overlords' in the USA, the only voice that can advocate to them on our behalf is whoever is handling the Australian MYOB queries, like the moderator on this page.
I am glad you got yours sorted, that is a definite plus for you. For other people the whole ATO myID portal and the Relationship Authorisation Manager (RAM) authority etc is not an option, for me personally, my Father doesn't trust anyone with that much personal information, they want you to upload drivers licenses/passports, birth certificates, Medicare cards, my 76 year old Father just moved, he has no idea where his birth certificate is to even begin this kind of set up in time to lodge May IAS. It is just frustrating and the lack of updates even more so. Well done on your win.
After a frustrating day spent setting up the ATO Online Services for Business for the company I work for (battling with the government myid, RAM and Access Manager software) I have finally managed to get permission to lodge IAS/BAS this way (as many others have done). At least I now have a fallback option if this or something similar happens again.
I think getting angry with Australian MYOB staff is pretty pointless given their USA-based overlords (KKR & Co. Inc.) who are probably the real problem. The only thing I can think of is Class Action. If anyone manages to get some sort of refund/compensation I am sure we would all love to know.
This is ridiculous.
Goodbye MYOB I suppose!
Tried again this morning and still no connection... updates?
Hi @AmandaMYOB,
Can you advise if this issue is going to be fixed today? We are running out of time to file our BAS return and may need to pay our accountant to do this for us, which we would like to avoid if possible. An update from MYOB would be very helpful.
We still can't lodge our BAS online with MYOB. Have been attempting since last week. Can see it is an issue but what is happening to fix this. BAS is due today.
@AmandaMYOB Would just like to put out there. The ATO has no listed known issues on their status page regarding any issues with myob. I think that speaks for itself. Myob, I would like a refund for this months subscription, you have failed to deliver a critical service. We have all been inconvenienced and in some cases are now out of pocket by having to have third parties lodge for us, through no fault of our own. I cannot access the portal, I needed our external accountant to lodge this morning for me. Very, very disappointing and I usually try to tell people all the benefits of myob over xero.
I wonder if this glitch has anything to do with the new login format, which is terrible for desktop users
I am in the software industry and this is a great example of how not to handle an issue.
We expect software companies to have an SLA with real availability targets, clear incident resolution times, and great communication around issues, statuses, and causes. The only way for MYOB to redeem itself on this case is to provide a post-mortem and clearly evidence that the issue was caused by the ATO and there was no way to have a clear resolution estimate.
Our finance manager ended up using another product to lodge for our companies - a competitor with a much smaller team and revenue, and that had no issues submitting via the same APIs MYOB uses.
I have been experiencing the same issue and am extremely disappointed with the lack of communication from MYOB.
If there is a known outage affecting BAS/IAS retrieval and lodgement, MYOB should proactively notify affected users rather than leaving customers to discover the issue when attempting to meet their ATO obligations.
We rely on MYOB to lodge activity statements on time, and this issue has prevented us from accessing and lodging our May 2026 IAS. At a minimum, MYOB should provide regular updates, transparency regarding the cause of the issue, and an estimated timeframe for resolution.
As this outage may force businesses to engage external accountants or BAS agents to meet lodgement deadlines, will MYOB be considering reimbursement or compensation for any additional professional fees incurred as a direct result of this service disruption?
I would appreciate an urgent update on the status of the issue and the expected resolution timeframe.
Still no luck. Had to get my accountant to lodge it. Is MYOB going to compensate us?
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