Hi everyone, There has been a lot of discussion about the Offline mode change to AccountRight which comes into effect with the next version release (2026.5) on 17/06/2026. TL;DR - from June 18th, you can now complete every step of this transition from AccountRight offline to AccountRight online yourself, directly within AccountRight. *NB those choosing to install Server Edition to stay offline are not impacted by these improvements/changes. The process for migrating from AccountRight to MYOB Business Lite/Pro is also unchanged - please refer to this help page for more information on moving to Lite/Pro. We know that call wait times have been much longer than usual, being unable to reach us to get help with this change has not been acceptable, and we’re sorry for that. This update will make the move online even easier with the new ability to self-serve. We’ve heard your feedback and worked hard on improvements in this release to support your file moving online, regardless of whether you already have a subscription or need to purchase one. This means you can navigate the change without needing to call us. These changes will be available after we release 2026.5. Because the release happens in the evening of the 17th, you can plan to do these steps from the morning of the 18th. Here is what will change and how to work through it when you open AccountRight from the 18th June in version 2026.5. * Your ‘Recently opened company file’ list will now only show online files. * If you haven’t already moved your file online, then the recently opened company file list will likely be blank > this is expected, see below for how to open them. What to do next: * Click on ‘open a company file’ * From here, you will now see an updated interface with new information and options available (see image) 1) ‘Upload offline file’ * In order to upload an offline file, you’ll need these 3 things need to be true * * That you are the file owner / online administrator * That you have an active subscription available for the file to consume * That the file you are uploading is already activated * * If these 3 things are already in place for you, then you can upload your file and continue working If you cant meet these 3 requirements above, please see the below for activating your file or purchasing a subscription: * Have a subscription already, but the offline file is not activated? Then you will receive an error that ‘This company file is not activated’. You will need to open a previous version, as activations can only be done in 2026.4 or earlier.* We have made this process easier for you * Click the second button highlighted above ‘Open previous version’ * Open the company file, then go to Help > Activate your company file * Close and re-open AccountRight (this will re-open in 2026.5) * Click on ‘upload offline file’ again * Don't have a subscription yet?* You can now purchase your AccountRight subscription within the product, meaning you won't need to call our Sales team. * When you click ‘upload offline file’ and you do not have a subscription, you will be presented with a new message prompting the in product purchase, with the best possible offer that is available to you. * On this screen, click ‘Subscribe now’ and you will be moved to a shopping cart where you can complete the purchase of a subscription with your discount offer included. Complete your purchase and you will receive an email with your subscription details including your new serial number.** * Once you have the subscription, restart the process of uploading your offline file. **It is important to note that if you purchase a subscription through the process above, or you have recently purchased a subscription, then your new subscription will have a new / different serial number to your current file. When you re-try to upload your file, you will get a warning message that the serial numbers do not match. On this warning message, there will be a link you can click, which takes you through the process step by step on how to update the serial number in your file, before you upload it into your new subscription. *Note that this step must be completed in version 2026.4, which you can easily open using the ‘Open previous version’ button. Our sales and support teams are still available if you need help at any time, but we will likely continue to experience longer call wait times throughout end of financial year. You can see how to get in touch by visiting myob.com/contactus. For your reference, my original post announcing the change to offline mode with FAQs and additional discussions is here. Please leave any questions about these changes on this post which we will be monitoring closely. Regards, Mike/MYOB

thx Mike imagine imagine getting some tech support from MYOB, have lodged request, lodged a time for a teams (got stood up) basically tech support is so overburdened the response time is in XS of months now would be nice if there wasn't a time line of keeping records straight with the Tax office, this really is tedious

Hi @Blunda13 , the 2 files open at the same time experience was linked to the single sign-on changes earlier this year, but inviting yourself to the second file was the perfect way to resolve this. I have not seen/heard of any other customers having this issue where both are unable to be open on the same computer, you may need to contact support or your IT to investigate this further

well thx for tht Mike, i have taken the other files off line and on to a different computer however - i pay for 2 subscriptions, used to be able to have both licenses open at once, this changed so i had to invite myself to access the other subsription so could have 2 files open at once. however now it appears i cannot open the other subscription on the same same computer, even if i completely logoff, logout - reboot etc; i am administrator for both, but no way will it let me open the second subscription - despite paying north of $2k a year, i could drive to my office for 1 hour for the priviliged use of myob for EOFY payroll, but seems a bit lost

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Offline mode changes 17/06/2026 – we’re improving how you can navigate this change

Mike_MYOB

Hi everyone,

There has been a lot of discussion about the Offline mode change to AccountRight which comes into effect with the next version release (2026.5) on 17/06/2026.

TL;DR - from June 18th, you can now complete every step of this transition from AccountRight offline to AccountRight online yourself, directly within AccountRight.

*NB those choosing to install Server Edition to stay offline are not impacted by these improvements/changes. The process for migrating from AccountRight to MYOB Business Lite/Pro is also unchanged - please refer to this help page for more information on moving to Lite/Pro.

We know that call wait times have been much longer than usual, being unable to reach us to get help with this change has not been acceptable, and we’re sorry for that. This update will make the move online even easier with the new ability to self-serve.

We’ve heard your feedback and worked hard on improvements in this release to support your file moving online, regardless of whether you already have a subscription or need to purchase one. This means you can navigate the change without needing to call us.

These changes will be available after we release 2026.5.

Because the release happens in the evening of the 17th, you can plan to do these steps from the morning of the 18th.

Here is what will change and how to work through it when you open AccountRight from the 18^th June in version 2026.5.

Your ‘Recently opened company file’ list will now only show online files.
If you haven’t already moved your file online, then the recently opened company file list will likely be blank > this is expected, see below for how to open them.

What to do next:

Click on ‘open a company file’
From here, you will now see an updated interface with new information and options available (see image)

1) ‘Upload offline file’

In order to upload an offline file, you’ll need these 3 things need to be true

1. That you are the file owner / online administrator
2. That you have an active subscription available for the file to consume
3. That the file you are uploading is already activated

- If these 3 things are already in place for you, then you can upload your file and continue working

If you cant meet these 3 requirements above, please see the below for activating your file or purchasing a subscription:

Have a subscription already, but the offline file is not activated?
Then you will receive an error that ‘This company file is not activated’. You will need to open a previous version, as activations can only be done in 2026.4 or earlier.
- We have made this process easier for you
- Click the second button highlighted above ‘Open previous version’
- Open the company file, then go to Help > Activate your company file
- Close and re-open AccountRight
  (this will re-open in 2026.5)
- Click on ‘upload offline file’ again
Don't have a subscription yet?
- You can now purchase your AccountRight subscription within the product, meaning you won't need to call our Sales team.
- When you click ‘upload offline file’ and you do not have a subscription, you will be presented with a new message prompting the in product purchase, with the best possible offer that is available to you.
- On this screen, click ‘Subscribe now’ and you will be moved to a shopping cart where you can complete the purchase of a subscription with your discount offer included.
  Complete your purchase and you will receive an email with your subscription details including your new serial number.**
- Once you have the subscription, restart the process of uploading your offline file.

**It is important to note that if you purchase a subscription through the process above, or you have recently purchased a subscription, then your new subscription will have a new / different serial number to your current file.

When you re-try to upload your file, you will get a warning message that the serial numbers do not match.

On this warning message, there will be a link you can click, which takes you through the process step by step on how to update the serial number in your file, before you upload it into your new subscription.
*Note that this step must be completed in version 2026.4, which you can easily open using the ‘Open previous version’ button.

Our sales and support teams are still available if you need help at any time, but we will likely continue to experience longer call wait times throughout end of financial year.

You can see how to get in touch by visiting myob.com/contactus.

For your reference, my original post announcing the change to offline mode with FAQs and additional discussions is here.

Please leave any questions about these changes on this post which we will be monitoring closely.

Regards, Mike/MYOB

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Mike_MYOB

Hi @ckslg_1 , notifications for the change to offline capability went out to customers in April with reminders sent again closer to the changes happening on June 17th.
The team are definitely behind on their cases responses and I am sorry for that. Although I can't organise for someone to call you, if you send me a private message with your case number (and any other details you want to share) then I can take a look for you in case I am able to help.

To be clear though, no one has 'removed' or 'taken' your files from you. They are absolutely still there and if you install Server Edition, you can open and use them.
If you are in PC edition though, as this is online only now, you wont be seeing those offline files under the 'recently opened' list like you would be used to.

ckslg_1

I have sent multiple emails with a case number over 3 weeks and no one has responded at all. Why did we receive only one email alerting us to the fact that the offline files would be removed and then they were just taken from us? There was almost no notice that they would be removed! Please have someone from your sales team contact us to change our subscription so we can access our own financial data. Why can we not get through on the phones to anyone without waiting for hours on end anymore? This has all been so disappointing. We have been customers for almost 20 years and are paying an expensive monthly subscription and appear to now be receiving zero support.

Mike_MYOB

Hi @ckslg_1 , your offline files can still be opened and used by installing AccountRight Server Edition 2026.5 from our downloads page . AccountRight MSI 2026.5 would also work.

Server Edition will not have any more updates and will continue to work offline only (no online capability).
If you have any online files with a subscription, you can continue to access these via AccountRight PC edition in the latest version.
You can have both SE and PC installed on a single computer if you have a combination of offline and online files

ckslg_1

I have sent multiple email requests as part of an initial request for help via the MYOB Teams with a case number over the past three weeks and not one person has responded with any sort of help. Can you please get back to us regarding the removal of our offline files so that we can complete our ATO obligations at the end of this month. Thank you.

Mike_MYOB

Hi @NelleWright , I have replied to your private message as well with additional information.

This could be related to the serial number in the files which you have asked for information on.

Here are the instructions for changing the serial number. Click here

You need to do this in version 2026.4
Which you can open by clocking the 'open previous version' button shown below

If this still does not work, and you have the available subscriptions for AccountRight then you will be best to get in touch with the support team to troubleshoot this.

NelleWright

Hi, can anyone please help me? I have 4 offline files that I am trying to upload. I received the emails with the subscriptions, I activated and paid the subscription on the first file and received a serial number. I was then directed to upload the file, and when I did it goes straight to a please subscribe page with no other options....I already set up the subscription and Im not paying for another....How do I get this file online so I can change the serial number as directed? Please can someone assist me?

NZJan1964

Hi,

I have 16 different company files using AccountRight Standard. All of these were licensed as desktop versions. With the change over I bought 16 new licenses for the online versions (first payment went through on 22 May) . I followed all the steps set out and changed all the serial numbers to the new numbers as provided by the sales team. However, when I try to take these files online, I get the following error message:

Now I spent not hours but DAYS on the phone to MYOB trying to get this sorted. Every time I need to repeat the same story, provide the same information and run through the same steps to no avail. Sales say its a support problem and support says its a sales problem. Various agents have escalated the problem higher up the line but to date nothing has been resolved. It's now been almost 6 weeks, I've paid the subscription fees twice and am still not able to get anywhere.

One of the ladies I spoke to at least helped me download a 2026.04 link so that I at least have access to my data. While I can still carry on working, it takes some time to login every time. A further problem in that I can only access one file at a time. As the files are linked to each other with various loan accounts, this is a HUGE frustration and I am getting thoroughly fed up with the entire situation. So if somebody has any advise on how to get this sorted, please let me know.

Mike_MYOB

Hi @Ele-

For customers moving from AccountRight to MYOB Business Lite or Pro, the migration team are currently working on requests that are 12 business days old.
I would say they will get to your request from the 16th very soon based on this.

For clarity to all, calling will not help to speed up the process, and the team who answer calls are not the same staff who action the migrations.

Everyone can also continue to work on their files, either online if they have a subscription, or offline using server edition while waiting for the migration team to get to their case.

Sorry for the time it is taking to process these, we are working through the backlog as fast as possible.

Regards, Mike

Ele-

Hi Mike

Can you please update members how long conversion is expected to take, l have logged support 16th June & still no response, l have tried calling so many time without success.

Please help, community just needs some updates of what is going on

toip

Murphy's law is often mis-stated as "anything that can go wrong will go wrong". But that is incorrect. What he essentially said was "that if there are two or more ways of doing a task and one of them will result in disaster, then sooner or later somneone will do it that way". The concept came from trying to avoid the disasters that until then had plagued the aerospace industry. It provides a good lesson for programmers: if something in your program can cause someone pain, then you should take steps to avoid it. To stay off line, we are being advised to install MYOB Server Edition. I have always run MYOB in my own user directory, not a public directory (only ever a single user). But, when you open your Company file in Server Edition, it blindly copies it from the directory you use on the PC Edition (../<user>/Documents/MYOB/Account Right Files) to a public directory (../<public>/Documents/MYOB/Account Right FIles). But you now have two company files, one in each directory. If you are used to looking for your company file in the old directory, you can get caught out (e.g. when selecting a file to send to the migrations team). So to avoid opening the wrong one, make sure you rename the file you were using in the PC edition so you know it is no longer active.

Mike_MYOB

Hi @Karen_K - thanks for the questions

Question 1 - "Could you please confirm that it's ok to upgrade data files to version 2026.5"

Assuming you are referring to updating the PC editions to 2026.5, I wouldn't recommend this. As Server Edition 2026.5 will only support offline files, and PC 2026.5 will only support online.
You should be able to replace the other users who are on PC edition with Server edition

Question 2 - "Do your instructions above for taking files online via software incl viewing best subscription offer relate to PC version only?"

Yes that is correct. The updated options for taking on a subscription when opening an offline file are specifically for using PC edition 2026.5.
Because SE does not support online files any longer, it does not have the steps built in for taking a file online with a subscription

Question 3 - "Does AccountRight Premier allow for 1 or 2 files to be online with the subscription?"

AccountRight Premier does allow for 2 files to be online with the one subscription. Every additional file after the first 2 requires its own subscription however as there can only be 1x 'primary' subscription for AR Premier

Karen_K

Hi @Mike_MYOB,

My organisation was previously using a network setup with many offline files & a Perpetual license. AccountRight SE installed on my laptop (I'm the main user), with others accessing as required using AccountRight PC edition. I've instructed PC users to stop using until I'm able to sort out (my emails with Sales dept prior to 17 June have now gone quiet but that's another story ...) and I'm accessing files offline on my laptop using SE only.

Question 1 - Could you please confirm that it's ok to upgrade data files to version 2026.5 to use with SE version 2026.5 offline? I read that once you've upgraded you can't go back but I think that's ok if I plan to use SE?

Question 2 - Do your instructions above for taking files online via software incl viewing best subscription offer relate to PC version only? I can't see in SE, so presumably can't do this without Sales Dept assistance?

Question 3 - I'm receiving conflicting info about a Premier subscription, which I thought gets you two data files online as advertised on your website. This is what stopped me proceeding to go online. Could I have some clarification around this please? As noted above I have many data files.

Ele-

Hi MYOB

I have completed the "Migration Request" & under MyAccount "Contact Support" had sent a request "Support Requests" still showing neither. Is my request even going to be looked at or lost in the 1000 of request which will keep getting lodged as we do not have anywhere to veiw updates. What a mess for small business

Liz_A

Hi @Mittron

See this post as it may do the trick for your client:

Preventing AccountRight automatic software updates. | MYOB Community

Cheers

Liz

AmandaMYOB

Hey @Mittron

You can download AccountRight Server Edition from this page. Click on the 'Product' drop down menu and Server Edition will be the second one listed.

Mittron

Where do I download Server Edition from?

I have a client who needs to finalise FYE26 before closing the file down and as it was a Perpetual license he doesn't want to pay for a subscription, especially with only 2 weeks till EOFY

Liz_A

Hi @Blunda13

If you don't need online live services for some of the files and only have one version then this thread may be of use:

Preventing AccountRight automatic software updates. | MYOB Community

Cheers

Liz

Mike_MYOB

Morning @jenniek , thank you so much for your other post. I needed a positivity boost!

You're right that you can definitely have both SE (for offline files) and PC (for online files) editions installed on the same computer. Changing the icons to make sure its clear which is which is perfect too!

Regarding the recently opened list, once 2026.5 is released tonight, PC edition will no longer show offline files in the recently opened list.

**Editing this reply to make it easier for people to find answers
For Server edition, this will still show both online and offline files, but we are releasing another update/patch for SE in 1 week which will stop the online files from showing in the recently opened.

Regards, Mike

jenniek

Hi @Mike_MYOB - can you clarify the scenario where clients have BOTH online and offline files. I have noticed when installing the server edition that the recently opened files screen appears to be the same? I have left client with access to both versions - ie; left the PC version running for their online file, and installed server edition with a different icon for the offline files, but we see all files in the recently opened files list. thanks

Mike_MYOB

Hi @BenAnderson , sorry I should have included a caveat in my post that there is no change to the process for moving from AccountRight to Business Lite/Pro.
This will still require the migration team.
It will be a simpler process to take your offline AccountRight file online, if you havent already purchased the MYOB Business Lite subscription, then it is worth trying this self service option tomorrow and seeing the discounted offer available to stay on AccountRight and avoid needing to use the migration team/

Mike_MYOB

Hi @AliW , changing product from AccountRight to MYOB Business Lite is a different process.
It sounds like you have already purchased MYOB Business Lite which is the correct first step.

You then need to submit the migration request form here to have MYOB migrate your data from the AccountRight file into the MYOB Business Lite file

Mike_MYOB

Hi @Debbo , these changes have not taken effect yet. They will be in place after we release 2026.5 tonight.

However it sounds like you are moving to MYOB Business Lite which is a different scenario. For your data to be showing in the Lite file you do need our migrations team to move your data from AccountRight into the MYOB Business Lite file.

You mentioned that you are waiting for MYOB to upload this data so you presumably have already done the form and need to wait for the team to action this

Mike_MYOB

Hi @Blunda13 - this was an update for people who are struggling to make the move online.
Moving online is not your only option.
Please click the link in my post that references the original announcement.

I also mentioned in the post that "those choosing to install Server Edition to stay offline are not impacted by these improvements/changes."

You can continue to work offline, with no subscription/cost by installing server edition.

Blunda13

i have 5 small files as my subscription allowed me to have 25 files soooooo already spending $2500 - obviosly noy intending to spend that x 5 more times what do i do ?

Ele-

Thank you for posting this, l have spent the last 3 hours trying to sort this out & thought MYOB would need to fix this, l have 4 accounts which will not transfer to new Lite . MYOB need to update annoucement!

Debbo

I tried to do this myself.... didn't work... why? Because I had 10 previous licenses with AR+ and when i tried to upload a company file it told me i had too many company files. Only have one subscription with Lite, nothing been added to it. Again, reminds me of what I had and what i don't have anymore. I had to get MYOB to do my upload and it probably wont be done before the 18th June as so many need this done.

AliW

I tried one with Lite but it didn't work and then found when tried to upload 2nd company I had to buy premier subscription. have tried all sorts but still cant get file to open in App. In browser, I can see file but there is no past information imported

BenAnderson

Is this the same protocol if you are changing from AccoutRight Plus to Lite or do you need the migration team

AliW

I've purchased a subscription and uploaded compnay files to online, and when I try to open I get the new interface, but if I try to open, I get an error - Accountright needs to close. If I log into browser version, I can get into account but there is no info from my files. How is this imported?