Just did the latest update and now our invoices are printing a 2nd page with a How to Pay and QR code. We have never had this and it's annoying to waste paper and have this as we don't need it. How do I get rid of it please
Just turn off the setting @Jarrod1
IT HAS HAPPENED AGAIN. MYOB YOU ARE A JOKE
So have done the new update and yes it’s back to printing 2 pages which is beyond annoying! As I am not near my computer right now, what exactly do we need to do in the preferences please
Hi all.The latest update for AccountRight is being released next week. With this update, we will be introducing a configurable print setting under the Preferences tab in AccountRight. This setting will be ON by default. You will be able to edit these settings by clicking into Setup > Preferences. Please note, these settings are only visible when online payments is switched on.
Hi Amandathis doesn't appear to have been rolled back, second page is still printing. When is this fix going to be pushed out.thanks
Still has page 2 QR code for me too (AR Desktop)
I turned online payments back on and created a dummy invoice. Print Preview still showed the extra page for me so I've turned it back off again.
Hey @Ausrec
Were you printing from the AccountRight desktop software?
We released an update last night which means invoices printed from AccountRight desktop will no longer include the 'How to Pay' page.
Hi all.
We released an update last night which means invoices printed from AccountRight desktop will no longer include the 'How to Pay' page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.).
For your context:
Morning @AmandaMYOB,
I was prompted to do an update this morning - now on V 2026.5.1.23 - but alas the QR code is still showing on a second page. Now my customers not only get an option to pay in the email (which is sufficient) now they get a 2 page invoice with a QR code on the 2nd page. This was to be fixed - but not???
Had a call from MYOB this morning saying the issue was fixed but it is still the same unfortunately and not fixed at all! Still printing the "How to Pay" on second page even when an invoice has already been paid.
Such a waste of time & paper that causes unnecessary confusion for clients too.
Hey all.
The release is scheduled for tonight 7PM AEST.
Hi @AmandaMYOB
You advised last week that this would be done by Monday night?? - Its now Tuesday night. Can you confirm whether this was updated and fixed. I'm about to email our 150+ invoices - and don't want them going as 2 pages - where only 2 of our client pay by online method. Really hoping this has been fixed in time for end of month invoicing.
Awaiting a solution to this paper waste trail.
Please remove this QR code second page MYOB ! Thank you in advance !
We previously used carbon-copy invoices, which worked well because the customer kept a copy and we retained a signed copy for our records.
Since the recent invoice changes, and to reduce unnecessary paper waste, we've moved to using the web-based invoices, which print on a single A4 page. This has resolved the paper issue, but it's created a new challenge.
We still require a signed Proof of Delivery (POD) to be returned to the office for our records, while also leaving the customer with their invoice.
I'm a bit stuck on the best way to achieve this without printing duplicate invoices or creating extra paperwork.
Any ideas would be greatly appreciated!
I would like to give MYOB the benefit of the doubt that this wasn't a deliberate ploy to get us all online but after all the lies I cant. Several months ago when they forced the single sign on (which always seems to want 2 sign ons anyway) I asked if this was because they were going to force us onto the online version. They said they had no plan to get rid of it yet here we are being told the online version is no longer supported after 17 June.
Thank the team for listening (finally) - the option in preferences sounds good. A lot of clients won't use payment schedules, and don't need the option to pay online either. For those that will use it - great - but for the majority of us - it is not needed and should be an option.
Now we just need them to listen to the need to have the option of offline backups - downloaded to client computers. Data that they own and pay for - should be available to them in any form.
Hi all,
I want to acknowledge the frustration this recent feature change has caused.
This change was released as part of the new payment schedule functionality so payment schedules would appear on printed invoices. It’s clear this has had a significant impact on your workflows, and that the current workarounds, as well as waiting until July for a fix, aren’t good enough.
We’ve shared your feedback with our product teams, and they’ve decided to roll back this part of the release.
Here’s what that means:
We’re listening to your feedback, and we really appreciate the time you’ve taken to raise this on the community forum.
Me too. Have spent ages trying to get rid of this. Please MYOB stop it.
Yah I turned it off too @bigmac. Maybe I might forget to turn back on too.
Back to calling us for CC payment over the phone...
Just give us all a credit for one month while we wait. I'd be happy with that. How about you @Jarrod1?
I have gone into Online Payment Settings through the browser and disabled, it seems to have stopped printing both pages on invoices. I'm using a customised template but no other changes, seems to work in both desktop and browser variants.
Might take a bit of convincing to turn online payments back on now, but worth a try.
Hello AmandaMYOB,
we can't print / email sales orders, invoices, or packing slips from AR desktop version. We have to use the web browser to save as a PDF both the sales order & invoice only, ( can't print packing slips from web browser). This has happened since your update on Monday last. Now you telling us all, we have to do this until mid July's patch update.
@AmandaMYOB mid july is not good enough. The amount we pay for MYOB monthly for this kind of service is simply not good enough. We all need this update prior to mid july.
Hey everyone.
We've heard your feedback about the additional "How to Pay" page being included when printing invoices from AccountRight desktop, and we understand the impact this has had on your workflows.
The team has prioritised a better solution, we are working on a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices.
We're targeting this change for the next AccountRight release, which is expected in mid-July.
Thank you for your patience and for taking the time to share your feedback. It has helped us understand and priortise this work, and we're committed to getting the solution to you as soon as possible.
In the meantime, here are a couple of workarounds:
Thanks again for your patience and understanding. We'll continue to keep you updated as we get closer to the release.
@AmandaMYOB you're literally gaslighting us all. Get this fixed. It is beyond annoying, not beneficial at all.
Following to hopefully get a solution as well
Hi Amanda,
Following so I can know when fixed
Thank you all for taking the time to share your feedback. We hear you, and are working on finding a better solution in line with the feedback provided. I'll make sure to update you when I have more information, however I cannot provide a definitive time frame at this point. Thanks for using the forum to share your thoughts and feedback and your patience whilst we work towards a better solution.
Echoing the frustrations of all the other commenters.
I even went as far as creating a new customised invoice template in the web browser, only to discover that it doesn't carry across to the desktop app, which is what we predominantly use. So unfortunately that's not even a viable workaround. To make matters worse, I was actually happy with the new invoice template.
I also noticed that PayPal and Pay in 4 are included as payment options, which isn't something we want to offer our customers.
It certainly feels like there's a push to move users away from the desktop app and towards the browser version, especially with the recent changes to the desktop app login process. What's frustrating is that features and customisations seem to be developed for the browser first, yet there isn't consistency between the two platforms. If the desktop app is still being promoted as a supported product, core functions like invoice templates should work seamlessly across both.
Agreed nduro
Yep need a setting to turn off. It's even printing it on paid invoices and delivery dockets.
Need this turned of ASAP.
in regards to the extra page print on invoicing. If there is a good answer to stop this I would like to know
It most certainly is a "feature" of Online Invoice Payments.
We run multiple businesses, this "feature" is only affecting the ones with Online Invoice Payments setup and enabled.
It’s likely the update enabled Online Invoicing / OIP (Secure Invoicing) on AccountRight, which now adds a QR/payment page to printed Account Right Live invoices. In Account Right Live , that second page is generated by the PDF/print flow when OIP is active.
Right now, this is a product limitation: the QR code can only be removed by turning OIP off; it can’t be switched off just for printing while keeping OIP enabled.
In AccountRight desktop, go to:
Setup → Preferences → Emailing tab → Edit payment options → sign in if prompted → on Online invoice payments, untick Allow online invoice payments → save.
Hope that helps.
Yes I agree We do our invoices in triplicate and now three are being thrown in the bin. Sort this out ASAP..
Hi Amanda,Thank goodness you are getting your team to look at it and fix it.We mirror all of the above comments. Wasted a good amount of time today trying to get rid of that 'how to pay' page with the QR code. We did work out how to turn off online payments (Setup > Preferences > Emailing tab > Edit payment options > Uncheck the option that allows online payments > and don't forget to click SAVE). Adding this just in case it helps someone else.We thought that doing that would automatically remove the 'how to pay' page, and were surprised to find it did not.I guess now finding out from the comments of fellow users, and your acknowledgment that there isn't a current work around, we will stop trying.My husband wants me to add that it is embarrassing to email a customer an invoice for $25,000 with a how to pay QR page attached. He is quite annoyed and wants a solution asap!Best regards,Ingrid
On other point.
There payment options should only be an option added to CUSTOMISE FORM BUILDER for everyone to add to their forms when and if they like.
Not just a blanket add on for everything as extra page to print or email
It doesn't work to print the first page; the MYOB default page range option is " All Pages", and we can't change it.
Thank for the update Amanda, but I don't think that is good enough.... there should be "the OPTION" not "the NORM"!!
Why not leave the customised forms as is....Taking longer to save only pages etc, not a long time but it all mounts up, we set up Customised Forms for a reason, not to be then told bad luck & it looks more professional.....
esp, when you need to send invoices to Govt depts, it takes longer to get processed as they do not recognise the QR in their system & reject. It then goes through a longer manual system taking longer to be approved & paid.
I feel it's just a money grab for MYOB's processing fees.
I keep trying to tell my clients how **bleep** Xero is, but they are seriously looking now
& still on hold...over 2 & 1/2 hours now
Further more. Our thoughts.
Even if we have Online Payments enabled, I beleive everyone should be able to choose when and where those payment option are offered or displayed. Emails, printed invoices, etc
We do not particularly want all our customer payments being directed and pushed through Myob payment gateways with processing fees. Most customers pay via bank deposit direct.
But we still want there to be an option for some customers when required to pay via myob portal or Bpay please.
Thanks
This is definitely something that we should be able to choose whether we want it or not. We email our invoices and we can't email just one page - you don't get that choice. Does this only affect users who have online payments activated (we do). Definitely don't want 2 pages - we need to be able to fit it all on one page.
Hopefully those are temporary workarounds and not a solution?
I'd like to address the confusion surrounding the latest update to AccountRight and the change in how invoices are printed.
Previously, there was a feature gap where exported invoice PDFs from AccountRight didn't include the "How to Pay" section, while emailed invoice attachments and MYOBB invoices did. With this update, we've standardised the PDF format so customers' clients receive a consistent, professional-looking invoice no matter how it's generated or shared.
I completely understand why some customers may find the additional page frustrating, particularly if they're printing invoices and see it as wasted paper. There are a couple of workarounds available:
Hopefully that provides some context for the change.
Quick update, our product team are aware of this issue and are investigating further so that we can help clarify things for you.
I will make sure to keep you all updated here on this thread, feel free to hit the bell icon on the top right to stay notified with email notifications.
Thanks Amanda,
On hold for Support for just on 90minutes now, so an answer sooner rather than later would be awesome
Since the 2026.5 update this morning, our staff can't print any sales orders / packing slips. In either the MYOB created forms, or our own customized forms. We can print under the Purchasing, Payroll, Just not Sales. Any help would be appreciated. ( Using Desktop online ). If we log in as Web Browser then it will print sales order, but not Packing slip. Thoughts please people.
Thanks for taking the time to raise this. I will share your feedback and follow up with the team and come back to you with an update when I have more information.
Cheers, Amanda.
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