How to stop QR code for online payment from printing

Hi all.
The latest update for AccountRight is being released next week. With this update, we will be introducing a configurable print setting under the Preferences tab in AccountRight. This setting will be ON by default. You will be able to edit these settings by clicking into Setup > Preferences. Please note, these settings are only visible when online payments is switched on.

All comments

Windrush

I have only just found 'turn off online payments'. Having just logged in to do a couple of BASs for clients after 3 months off, I find it impossible to navigate easily through reports (it seems I have to request even the simplest reports such as BAS, P & L, Balance sheet, etc.) where until now they were in an easy to read format, ready to check details and make any necessary adjustments. I am now in the unhappy situation of having to learn an entirely new program, with an entirely new (not necessarily better) presentation. One of my clients is frustrated to find unidentified money in her account (which only appears 4 or 5 days after customer prepayment via QR code), while dissatisfied customers are wondering why their prepaid orders have not been dispatched!

While I understand that some MYOB users will appreciate having less bookkeeping input, surely most of these recent changes should have an 'opt-in' option (with a full explanation of the implications / benefits / limitations). I for one need access to the full range of reports at my fingertips, as was the case until now.

Marilyn15

Hallelujah. It appears our problem has been solved. Will know for certain when I next print an invoice.

Just need to uncheck the setting at the bottom of Sales tab ACA, and then it will be off for good.

ACAustralia

@AmandaMYOB today the QR codes have started printing again with our invoices. What is going on? Please advise how this can be stopped. This has been such a frustrating situation.

What day is this expected to happen Amanda? Cause it can't come soon enough...

I just printed an invoice to my printer from "Print Preview" and didn't notice this bloody QR code printed again on it's own page. This was a new sale converted from a quote created today.

Another tree gone. I thought we had this situation sorted but obviously not.

We released an update earlier this week which means invoices printed from AccountRight desktop will no longer include the 'How to Pay' page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.).

For your context:

In August, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed.
From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

DJAF

Have you resolved this to turn the QR code off. We are flying through paper - such a waste?!?!

Not something we needed or wanted. Nobody is using this QR Code so you (MYOB) are not making money from it. Please fix it.

AR_Stamps

@AmandaMYOB There is a link break between default settings and recurring sales. I have my online payments default set to OFF at the moment due to this issue, and yet a recurring sale invoice went out with a QR code on it. If the default is OFF, then all online payment options should be OFF. I should not have to go through my recurring sales and set this manually, otherwise I would have done this, instead of resetting the DEFAULT.

Rebecca18

It would be preferrable to have it was a part of the customisable form so we could incorporate it into one page if we chose to have that section. Despite the annoyance it has caused there may still be people willing to include it ontheir invoices if it were still 1 page

@AmandaMYOB - its great you've taken it off the printed invoice BUT it is still on the PDF that is generated. This update has solved the issue with multiple pages being printed, but not the core issue that we cannot select when this information goes onto an invoice.

Please can you get this part fixed as well. This is honestly causing us so much additional work to fix this when we don't want that information on an invoice. All staff here are sick of saving PDF's, deleting the offending page and then attaching back the updated PDF to an email. I was so hoping you were going to actually listen to your customer's but no, FAIL.

For a variety of reasons, we do not want MYOB payments on all our invoices. This was meant to be supplementary to our other payment methods when the type of sale required it.

We also have customers who do not accept PDF's with links embedded.

I have been using MYOB for over 25 years and I have never been so disappointed with this software as I am now. Mind Your Own Business - this is what you are meant to stand for. So dictating to businesses how communications happen with customers is a contradiction to your brand.

Hi all.

We released an update last night which means invoices printed from AccountRight desktop will no longer include the 'How to Pay' page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.).

For your context:

In August, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed.
From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

Marilyn15

I would like to agree with all of the other 80+ that lodged their frustration with the add on to invoices that we didn't ask for and don't want. Would have been a really good idea to ask first before implementing this add on. Clearly not everyone wants it and all its caused is a lot of frustration. Have you heard the saying that goes "If it ain't broke don't fix it"? I too am over having to delete the 2nd page every time I compile a new invoice, pdf it then print and send to a client. A total waste of my time - time which I don't have to "fix" a problem that MYOB made.

Rebecca18

Just chiming in to say I agree completely with this

ShaunC1

MYOB, please allow us to turn off this option or move it on our invoice.

Chelly

When all updates are up and running our company has decided that we will not to reactivate MYOB Online Payments @AmandaMYOB

DJs2

we have now removed the MYOB online payments feature, unfortunately our customers who were using will be paying us directly now. Until the QR code is easeily removable we will leave the feature off.

Thanks MYOB, ZERO is looking very attractive right now...

DJs2

I guess we turn off online payments all together then? Then people will not pay through MYOB? that sounds like a good idea doesn't it MYOB? remove your payment gateway altogether? It is seriously wrong that we customise our forms then you add that in with no agreement from us. and its a feature you can not turn off!!! seriously!!! Outraged!!!

DJs2

Stupid, MYOB needs to make this an option ASAP please. We are wasting paper every time we print invoices. MYOB remove this immediately. Thank you.

@AmandaMYOB - great to hear!

I know you've said that you are introducing a global setting in preferences, can you also please consider the ability to make features per customer as well for payments. I, along with lots of other business have differing payment methods used for different types of customers. To be able to turn off / on the payment feature per customer (not per invoice or global) would also be very useful.

Hi all,

I want to acknowledge the frustration this recent feature change has caused.

This change was released as part of the new payment schedule functionality so payment schedules would appear on printed invoices. It’s clear this has had a significant impact on your workflows, and that the current workarounds, as well as waiting until July for a fix, aren’t good enough.

We’ve shared your feedback with our product teams, and they’ve decided to roll back this part of the release.

Here’s what that means:

From next Tuesday afternoon, invoices printed from AccountRight desktop will no longer include the “How to Pay” page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.). You will need to make sure your software has updated to the latest version.
In July, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed.
From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

We’re listening to your feedback, and we really appreciate the time you’ve taken to raise this on the community forum.

Wow. Now that is a problem Mick.

__mick__

After a week of tossing out paper I have changed my printing option to print both sides, but reading the comments I see a massive problem. This is on packing slips too? So anyone who scans the QR code can see the value of the invoice. I have a few big clients who don't want their staff from receivables knowing the value of the invoice. MYOB this is a violation of trust in your product.

@AmandaMYOB - the workaround that you keep proposing doesn't work. You cannot select which pages to print in the page range. The selections aren't available. See the screenshot below. Greyed out means it is not an available option to select. This has been mentioned multiple times. If you have a way of changing the print settings so that you can only print the pages required please can you advise what those steps are.

Actually did a test and it worked for a new invoice. Looks like this function is off from now on...

I have tried this. Didn't work for me. Did a print preview of the sale and QR code is still there.

Maybe it might work for any new ones. I'll have to give it a try.

I think I'll leave the online payments turned off and people can just go back to calling us up with CC details over the phone. Sorry MYOB until you turn this off I'm leaving the online payments function off.

DMCH

MYOB have done it again! Would you please give consideration to your customers i.e. the ones paying for the subscription, not ours, the ones you want to earn additional revenue off for no work. At the very least you should include it in Customise Forms so that we who do not wish to include it can remove it!

I work for my client one day per week, on a Tuesday afternoon, the first thing the Director said to me was 'MYOB have done it again! Can you get rid of this' - I think I will double check with him does he mean the second page or MYOB!

Chelly

Having to wait weeks for some kind of update is wasteful and quite frankly useless

ACAustralia

Hi @AmandaMYOB

Thanks for this update.

Unfortunately it is pretty bleak that we need to tolerate this for weeks before there will a way to disable this wasteful feature.

Again, your work around does not work. It seems like you have not actually heard the numerous posts on here stating that MYOB's settings do not let us print only the first page.

Our current printer contract is metered per page and we generate a high number of invoices each day. Paper costs money. There are a million reasons why the rollout of this feature has been terrible. This is just so wasteful and inconvenient.

Hey everyone.

We've heard your feedback about the additional "How to Pay" page being included when printing invoices from AccountRight desktop, and we understand the impact this has had on your workflows.

The team has prioritised a better solution, we are working on a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices.

We're targeting this change for the next AccountRight release, which is expected in mid-July.

Thank you for your patience and for taking the time to share your feedback. It has helped us understand and priortise this work, and we're committed to getting the solution to you as soon as possible.

In the meantime, here are a couple of workarounds:

If you don't need the payment information page, you can print only the first pages by selecting the appropriate page range in your print settings, or print double-sided to reduce paper usage.
If you're printing invoices to use as packing slips, AccountRight has a dedicated Packing Slip feature that's designed specifically for this purpose. You can find more information here.

Thanks again for your patience and understanding. We'll continue to keep you updated as we get closer to the release.

Chelly

This is not a solution. I have 4 major customers that get multiple invoices per day who pay via direct deposit at the EOM. Then I have small clients that might get 1 invoice per month and like to pay via the online payment option. To continuously toggle on and viable off is not a viable solution. Thanks for the suggestion though, it may work for someone

PUP

I have found something that will work - open up an invoice, go to Edit Options, Manage default settings, Online Invoice Payments, right hand side of Online Invoice Payments you will see an arrow which will give you a drop down, then you can turn off Allow Online Invoice Payments....make sure you save your changes.

Hope this helps.

KiwiCaro

I did that, but it is still printing onto two pages. Frustrating and such a waste.

Carolyn

Noel4819

This is annoying and a waste of paper. Please give us an option as soon as you can.

nhill

Hi All,

Not sure if this will be suitable for all of you but I clicked on the "edit options" link underneath "online payments" towards the top right corner of the sales invoice screen. I was able to untick the cards and digital wallets option. Obviously, this isn't a good long-term solution but if many of your customers pay on account via direct bank transfer (like mine do) it may be a shot-term way to remove unnecessary printing. In the meantime, MYOB please reverse or make changes to allow us (the users and subscribers i.e. payers to your product) to toggle off the option of a QR code.

Another thing that is not being thought of here too is, many of us hire a Xerox Copier and pay by the page. When staff just print and every copy has an extra page this is truly costing us more just to have this feature turned on. This is another reason why you should roll back the latest update immediately.

Ausrec

We need options to turn this feature off as it causes confusion. It even prints when the invoice has already been paid.

Newcraft

Hi @AmandaMYOB

Appreciate your team is looking at a better solution, but in the interim the best approach would be to roll back this change until a better solution is found. This would not be hard to do.

It's obvious how frustrating this is for your customers including myself and I'd suggest you revert back to the way it was for now to keep everyone happy.

Thank you.

TiarneCase

Hi @AmandaMYOB

This feature is frustrating. Please submit the feedback that this be turned back off or at least give us the option to turn it off. There is no value added to our business, and many other businesses as I can see.

I am consistently disappointed by MYOB make changes to the system and seriously lack support for it.

Jarrod1

@AmandaMYOB simply not good enough. If we all decide to stop paying to use this service I'm sure you could give us a time frame fairly quickly.
It's absurd the amount of paper wasted from this silly update. I and my customers find it aggressive by sending this QR code for payment. Making it look like we are desperate for the money. It's unprofessional as is your stance on this matter.

rob_d

Hi MYOB, it sounds like the easiest solution would be to allow this "feature" to be customisable via the "Customise Forms" option (ie. insert data fields). Which realistically is where it should have been in the first place, not hardcoded into every invoice/document that is printed, hence you can understand the discontent amongst your customers.

In this way, each business can insert elements of the 'How to Pay' within their own invoice designs/templates (if they choose). And also without the need to disable the online payments feature of the software.

This would be a win-win situation for all parties as businesses can utilise this 'How to Pay' feature as they see fit, and MYOB still has an increased click-through to their online payment systems.

@AmandaMYOB - Could we at least have something added to the individual customer card in either the 'Selling Details' or the 'Payment Details' fields where we can select what payment method that is used for the customer card, i.e MYOB Payment Link, Other Method. This would at least enable a business to make their own decision on which customer's get access to / need to have a payment link and which don't.

Even if a business sometimes uses the payment link there will most likely be other payment methods that are also used and a more advantageous to the business for that customer segment. Here is a just a few that MYOB may not have considered (I am sure there is more):

Cash sales at POS
EFT at POS
Purchase Orders with direct transfer into bank
Regular customers who pay into the bank
Sales from a website where payment is taken from a payment gateway

The payment link is suppose to be an added feature from MYOB not a forced change to business operations. It cannot replace every business's entire way of taking payments. It is unprofessional, confusing to our customers and wasteful to add payment information for the above customers. The work-arounds are a manual, additional step. Any productivity tool would recommend deleting such a process.

Wrapall2024

Hi @AmandaMYOB,

Could you kindly enable the page range option so we can avoid printing unnecessary pages? This would help reduce waste and support environmental sustainability.

Thanks for the update Amanda

We all realise that you are just the meat between the sandwich. We are frustrated with MYOB not you personally.

Hope you have a nice Monday

Hi all.

Thank you all for taking the time to share your feedback. We hear you, and are working on finding a better solution in line with the feedback provided. I'll make sure to update you when I have more information, however I cannot provide a definitive time frame at this point. Thanks for using the forum to share your thoughts and feedback and your patience whilst we work towards a better solution.

EEAdmin

My understanding of Microsoft coding defaults when calling the printing dialog box is that all options are enabled. You basically have to write code to disable the "print a selection of pages".

MYOB please provide options to switch this 'how to pay' feature off. Our customers already know how to pay the invoice. Thanks.

TTCBT

This has to stop or have an option to turn it off, my customers cannot waste their time waiting for the prints to come out.

Joe_DiMaria

I waited 3.5 hrs on hold yesterday to be told that there is no solution just silly work arounds that are not practical. Its very clear that the people at MYOB are no longer Customer focused, i have been with MYOB for almost 30 years but not sure how much longer to be honest

How ironic. Just got this email from MYOB

I think it should say Ditch the multiple invoice pages...