Why is it so hard to get support these days? I have tried calling and been left on hold for hours. I have also sent submitted a contact support form and followed up with an email and have not had a response.
How else can we contact MYOB?
Hi @JessS,
I can imagine how frustrating that must have been after trying a few different ways to get in touch. This is definitely not the level of support we want you to experience.
Our team is currently working through a higher volume of enquiries than usual, and we’re doing all we can to reduce wait times across phone, live chat, and support requests.
I was able to locate the support ticket you submitted using the email address linked to your Community Forum profile, and I’ve already followed this up with the team. I can confirm that your case has now been assigned to one of our team members, and you can expect an email update from them within the day.
Cheers,
Princess
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