Bank Feeds

Question

I'm having difficulty adding bank feeds through CBA Netbank.

MYOB website suggests there is a form/application  that can be used instead.

I can't find this form, can anyone tell me where I can find or download this form?

Genreve_S · Answer

Hi @EK1,

Sorry to hear about your difficulty getting your bankfeeds to work. If you’re setting up a Commonwealth Bank feed, the path depends on the type of account you’re using. If it’s a NetBank/everyday account, it can usually be done online, while CommBiz/business accounts generally need to be done via the paper form option instead.

A better guide here is CommBank’s own setup page for NetBank and CommBiz: How to set up a bank feed in NetBank or CommBiz

If the account still isn’t showing, or you get stuck on the bank side, CommBank’s Open Banking help also explains that business customers may need a data sharing delegate set up first in NetBank or CommBiz: CommBank Open Banking help

If you still can't find the option, I recommend reaching out to our support team, you can either create a ticket in My Account or connect with our  live chat team through MOCA, our virtual assistant.

Hope this points you in the right direction.

Regards,
Genreve