Why is Visa sending a code to us (supplier) and not the customer so that they can pay our invoices?
Hi @Diana66,
Lovely catch! The best place to start is the customer card file, just to make sure the email address is the customer’s own email and not the supplier’s. Once that’s right, the code should go to the right inbox, which keeps things easy for your customer and keeps invoice payments moving along nicely.
Cheers,
Doreen
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